Desktop Support Engineer
Martin Brower • Rosemont, IL131d
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Desktop Support Engineer
Martin Brower•Rosemont, IL
About The Position
Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. Perform advanced troubleshooting of Windows 11 operating system. Resolve application conflicts, authentication issues, profile corruption, and system performance problems. Provide executive-level support as needed. Conduct root cause analysis and implement preventative solutions for recurring incidents. Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning. Other projects or duties as assigned.
Requirements
- Bachelor’s Degree and 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience
Nice To Haves
- Bachelor’s Degree
Responsibilities
- Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues.
- Perform advanced troubleshooting of Windows 11 operating system
- Resolve application conflicts, authentication issues, profile corruption, and system performance problems
- Provide executive-level support as needed
- Conduct root cause analysis and implement preventative solutions for recurring incidents
- Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning
- Other projects or duties as assigned
Benefits
- Medical, Dental, Vision coverage
- Paid Time Off
- Retirement Benefits
- complimentary Health Screenings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
Career Resources
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