IT Desktop Support Engineer

Ohnward Bancshares • Maquoketa, IA

1d • Onsite

About The Position

This position is responsible for analyzing, testing, troubleshooting, and evaluating existing desktop systems configuration, such as PC’s/Laptops and virtual desktop environments. Validates Advanced Threat Protection (Microsoft Defender XDR) and PC patching status. This position will also serve as the lead engineer for our IP Telephony platform.

Requirements

• Associate of Arts or Associate of Science degree in a computer related field plus 2 years’ experience; or equivalent combination of education and experience.
• Be a strategic and forward thinking individual
• Requires the ability to independently perform all the duties and of the position efficiently and effectively.
• Must be able to install, configure, troubleshoot and maintain all the software applications and peripheral equipment used in the company.
• Must have strong communication and training skills and can communicate technical information to non-technical users.
• Requires special technical knowledge of the techniques and procedures of software and desktop support for multiple users.
• Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory equipment.

Responsibilities

• Computer systems, software, and hardware Owner of PC Build Process Owner of PC OS and applications Windows OS FIS applications and peripherals Third party applications Assist in the management of inventory Primary responsibility of PC builds and personalization Oversight of Advanced Threat Protection (Microsoft Defender XDR) for non-server compute devices Review Defender health, validate configuration settings and full deployment Test and validate vulnerability compliance across all Windows Desktop assets Oversight of PC patching Deploy, test and validate patching compliance Security Systems Management Door access Security Cameras Phone System Primary responsibility for phone system configuration and support Escalate issues to VaaS provider Backup Tier 1 Support Desk Responsibilities as needed On Call responsibilities – one week rotation Reporting Monthly Microsoft Defender XDR status report PC Patching Status Ongoing Project/Workload Status Research hardware or software products to meet the need for growth that comes with evolving applications and technology. Run monthly status reports. Train users in procedures related to PC/Laptop, or related systems, operation and applications software. Performs other duties as assigned.

Benefits

• Stakeholder Bonus
• Health Insurance
• Dental Insurance
• Retirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution
• 10 Observed Holidays
• PTO
• Group Term Life provided
• Short Term Disability - 100% provided by company
• Long Term Disability
• Maternity/Paternity Leave – 100% of pay
• Community Involvement Pay-It-Ohnward – Company Giving Program
• Grilling for Charity – Community Donations
• Thank God Its Monday (TGIM) Company Event

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree