Desktop Support Engineer

Martin Brower • Rosemont, IL

1d

About The Position

Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues. Perform advanced troubleshooting of Windows 11 operating system. Resolve application conflicts, authentication issues, profile corruption, and system performance problems. Provide executive-level support as needed. Conduct root cause analysis and implement preventative solutions for recurring incidents. Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning. Other projects or duties as assigned.

Requirements

• Bachelor’s Degree and 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues.
• Perform advanced troubleshooting of Windows 11 operating system
• Resolve application conflicts, authentication issues, profile corruption, and system performance problems
• Provide executive-level support as needed
• Conduct root cause analysis and implement preventative solutions for recurring incidents
• Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning
• Other projects or duties as assigned

Benefits

• Medical, Dental, Vision coverage
• Paid Time Off
• Retirement Benefits
• complimentary Health Screenings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED