Desktop Support Engineer

US Acute Care Solutions•Canton, MI

3d•Onsite

About The Position

The Desktop Support Engineer’s role is to ensure proper computer and desktop operation so that end users can accomplish their business tasks. This includes deploying computer images and assist with decommissioning of computer hardware, asset management, and following ITSM standards. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This is an onsite position at the USACS Corporate office in Canton, Ohio.

Requirements

Knowledge of and skill in using, installing and repairing personal computer hardware and software.
Strong experience with and able to support operating systems, including Windows, Mac, iOS and Android systems.
Strong knowledge of all web browsers such as Internet Explorer, Chrome, Firefox and Safari.
Strong knowledge with iPhones, Android Smartphone devices and tablets.
Working knowledge of mobile device security software, Workspace One MDM, Okta.
Exceptional written and oral communication skills.
Ability to absorb and retain information quickly.
Highly self-motivated and directed.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-demand environment.
Exceptional ability to conduct themselves in a professional manner while assisting employees
Experience working in a team-oriented, collaborative environment.
Ability to work flexible hours.
Associate Degree and/or related certification.
At least 2 or more years of related experience in a Desktop Support environment.

Nice To Haves

A + certification preferred.

Responsibilities

Perform hands-on desktop support, including deploying and upgrading workstations, configuring system hardware and applications.
Document all pertinent information and details of the problem using the company ticketing system.
Escalates problems and effectively communicate to the appropriate personnel for resolution.
Image new and redeployed laptops with company image.
Responsible for shipping and receiving computer equipment.
Responsible for maintaining and organizing computer equipment in the storage rooms.
Installing and maintaining hardware and computer peripherals.
Troubleshooting hardware and software issues.
Supports Windows, Mac OS, iOS, and Android hardware.
Maintain asset management and Windows updates along with adhering to ITSM standard.
Assist with IT disposition.
Ability to identify areas for improvement and identifying pain points and bottlenecks.
Make recommendations regarding process improvements/changes and drives implementation, based on the needs of the business.
Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company.
Other duties as assigned