Desktop Support Engineer
About The Position
Handle Incidents and Service Requests and near desk support; Provide services to End Users that include the following: End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software; Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax); Locally-attached devices (e.g. personal printers, projectors); Daily health checks to End User Devices and Network attached devices as required Meeting room support as required. Provide effective Deskside Support Services in accordance with the appropriate Performance Standards.
Requirements
- Minimum 2-3 years’ experience in Windows Desktop support
- Experience in Windows 7-10
- Experience in Microsoft Active Directory
- Experience in utilization of GPOs
- Experience in MS Office 365
- Experience in PC hardware installation and troubleshooting
- Experience in Enterprise anti-virus solutions
- Experience in Helpdesk ticketing systems (e.g. ServiceNow)
- Experience in Mobile device management including IOS and Android devices
- Experience in Enterprise encryption solutions
- Experience in Windows PC/laptop management via Active Directory
- Proven analytical, troubleshooting, and problem-solving skills
- The ability to multi-task, effectively determine priorities and meet SLA’s
- Excellent communication, rapport building and internal customer service skills
Responsibilities
- Handle Incidents and Service Requests and near desk support
- Provide services to End Users that include End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
- Provide services to End Users that include Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
- Provide services to End Users that include Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)
- Provide services to End Users that include Locally-attached devices (e.g. personal printers, projectors)
- Daily health checks to End User Devices and Network attached devices as required
- Meeting room support as required
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
