Technical Product Support (TPS) Engineer III - (E3)
About The Position
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Requirements
- Demonstrates depth and/or breadth of expertise in own specialized discipline or field
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services
- May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
- Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
- Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
- Communicates difficult concepts and negotiates with others to adopt a different point of view
Responsibilities
- Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.
- Responsible for product Hardware performance at a specific customer.
- Provides third level escalation for Hardware & Software (stability) issues.
- Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.
- Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
- Engages in technical dialogue with the customer in cases of customer escalations or hardware and software availability requests.
- Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
- Supports GPS in the generation of documentation such as CENs and BKMs.
- Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
- Presents at customer level.
- Ensures field implementation.
- Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers.
- Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account.
Benefits
- Supportive work culture
- Encourages learning, development, and career growth
- Opportunities to take on challenges and drive innovative solutions
- Empowerment to push boundaries and learn every day
- Programs and support for personal and professional growth
- Care for employees at work, at home, or wherever they may go
- Comprehensive benefits package
- Eligibility for other forms of compensation such as participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
