Supervisor, Client Services
Cotality • Oklahoma City, OK4d • Onsite
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Supervisor, Client Services
Cotality•Oklahoma City, OK
•Onsite
About The Position
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Position Overview We are seeking a dynamic Technical Services Supervisor to lead, coach, and inspire our technical support team. In this role, you will balance operational excellence with people development, ensuring our team consistently delivers high-quality technical assistance while hitting our performance metrics. You will be the driving force behind daily operations, the champion of our service standards, and a dedicated mentor to our technical associates.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or related field required.
- Proven experience in a supervisory or management role within a technical support or helpdesk environment.
- Strong foundational understanding of technical systems, infrastructure, and advanced troubleshooting methodologies.
- Exceptional leadership skills with a proven track record of coaching, motivating, and driving engagement within a team.
- Demonstrated experience managing operational metrics, KPI tracking, and performance management.
- Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into client-friendly language.
Nice To Haves
- Bachelor’s degree in Information Technology, Business Administration, or a closely related field preferred.
Responsibilities
- Oversee the day-to-day operations of the technical services team, ensuring smooth workflows, optimal performance, and high-quality service delivery.
- Monitor incoming support queues and strategically coordinate team responses to maintain rapid, consistent, and accurate technical assistance.
- Ensure strict adherence to Service Level Agreements (SLAs) and internal technical support standards.
- Provide dedicated one-on-one coaching, technical guidance, and mentorship to associates to elevate their troubleshooting skills and service quality.
- Participate in performance reviews, deliver constructive feedback, and help team members map out their professional development and growth.
- Utilize operational metrics to track team performance, identify knowledge gaps, and implement performance improvement plans when necessary.
- Serve as the primary escalation point for complex technical issues and client inquiries, ensuring swift and satisfactory resolution.
- Foster and maintain strong relationships with clients, balancing technical expertise with exceptional customer service.
Benefits
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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