Implementation Supervisor

MedSpeed•Salt Lake City, UT

3d•$60,000 - $65,000•Remote

About The Position

The Implementation Supervisor leads the launch of new logistics operations for healthcare clients, ensuring a smooth and successful go-live. This role partners closely with clients and internal teams to execute implementation plans, coordinate site setup, hire and train local teams, and manage project timelines. They serve as the central point of coordination throughout the implementation process—tracking progress, resolving issues, and adapting to changing needs—while ensuring the local operation is fully prepared to take over post-launch.

Requirements

Ability to travel throughout markets up to 70% of the time
1 to 2 years logistics or project management experience, implementation experience for service-oriented business preferred
Excellent written and verbal communication skills, strong interpersonal skills
Collaborative work style, able to work well within and across departments
Ability to operate with high energy and flexibility in a fast-paced, team environment
Detail-oriented with ability to manage multiple projects
Strong customer relation skills, demonstrated ability to interact with key decision makers
Effective analytical, troubleshooting, and problem-solving skills
Rational thinker, with ability to remain calm and excel in stressful situations
Team management; motivate and optimize the performance of team members
Strong computer skills, Microsoft Office Suite proficiency

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Implement transportation solutions for healthcare systems, clinical laboratories, and blood banks.
Develop thorough understanding of operations, become an expert on internal operating systems and procedures
Assist in recruiting and hiring of local management teams, including logistics service representatives
Conduct training for local management teams and logistics service representatives
Ensure all team members have completed appropriate training program prior to operational GO LIVE
Coordinate office, warehouse, and fleet outfitting for new locations
Complete assigned tasks and projects within implementation plan
Help with development of resource plan and staff local operation, including management team and logistics service representatives
Participate in weekly meetings with client to discuss project status
Track and resolve open issues/questions from client during implementation period
Effectively interact with corporate departments, including IT, analytics, sales and the call center, throughout the project
Work with Implementation Manager to ensure project plan is executed and deadlines are met
Ability to adapt to changing client demands by actively managing any changes and adjusting plans accordingly
Manage seamless transition after project completion
Ensure local operations team is ready to assume control of operation
Build and nurture a collaborative MedSpeed team culture
All other job duties as assigned