Store Manager Jobs

About The Position

Requirements

• High school diploma or an equivalent degree.
• Ability to stand, walk, and sit for extended periods of time.
• Ability to reach for tools and objects with hands and arms.
• Ability to climb stairs.
• Ability to stoop, kneel, crouch, or crawl.
• Ability to talk to and hear customers.
• Ability to occasionally lift to 25 pounds.
• Ability to see up close and at a distance, as well as use peripheral vision and depth perception.
• Ability to look at, read, and use a computer and electronic devices for long periods of time.
• Personal integrity (match words with actions to build trust and respect).
• Drive (strive to achieve results through determination and commitment, keep going during difficult or challenging times/situations).
• Teamwork (build and maintain positive relationships within and across teams).

Nice To Haves

• 1 - 2 years prior retail experience in an apparel, service or specialty store environment.
• Prior experience with computerized POS system.

Responsibilities

• Provide and maintain a positive, friendly, empathetic and professional selling experience with all customers.
• Provide 5-Star Customer Service to all David’s Bridal customers.
• Achieve sales goals and productivity by expertly following the 5-Step Selling Process.
• Perform duties related to the presentation and operations of the store.
• Welcome all customers with genuine, friendly enthusiasm over the phone and in person.
• Communicate clearly and concisely, adapting style to suit customers.
• Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system).
• Use iPad tools to research and enthusiastically communicate this information to the customer.
• Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service.
• Proactively address customer concerns with confidence.
• Know when to escalate and partner with leadership team.
• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs.
• Follow up with customers to remind/set future sales.
• Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses.
• Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience.
• Report any broken or damaged equipment to store management.
• Maintain high dress code standards for her/himself per the Dress Code.
• Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.
• Respond promptly to all customer questions providing product and service information.
• Build relationships to meet or exceed customer satisfaction and loyalty.
• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Maintain knowledge of and follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%.
• Set come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl.
• Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.
• Execute new processes, behaviors, contests and programs as assigned.
• Perform duties and tasks as assigned by store management including: Promotion and sign set up, Merchandising and visual changes, Markdowns and inventory counts.
• Actively support the store team to achieve sales, service and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks and meals.
• Follow all loss prevention, security processes and policies.
• Focus on own development and learning, complete all training as assigned for on-going development.
• Celebrate successes of team members.
• Share sales expertise and product knowledge with fellow stylists.
• Be open to coaching and feedback to improve behaviors and/or processes.
• Capitalize on feedback from coaching conversations with managers.
• Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum.