Store Manager

Express • Pocono Township, PA

3d • Onsite

About The Position

The Store Manager leads all aspects of the customer experience and store operations while identifying, developing, and leading talent and teaching for the store team. The role is responsible for consistently high-quality customer experiences, applying a hospitality mindset, and delivering on Express’s brand purpose: “We Create Confidence. We Inspire Self-Expression.” Success is measured by talent quality, customer experience, productivity, and performance against key metrics.

The manager attracts, develops, and retains talent; builds a positive, collaborative store environment; coaches associates and plans for succession. The manager also leads customer engagement and education, supports product launches and visual standards, resolves customer issues, and drives loyalty and credit card acquisition.

The position oversees daily store operations, communicates goals and action plans, directs workload and merchandise flow, and ensures execution of company strategies and initiatives. Responsibilities include scheduling, managing controllable expenses, and maintaining loss prevention, company policy, and safety standards.

Requirements

• Three to five years of previous store management experience, including responsibility for annual sales volume of $3 million or more.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop, and promote associates.
• Ability to travel periodically as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.

Nice To Haves

• Previous retail experience.
• Ability to effectively communicate with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative and respectful team member.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Attract, develop, and retain top talent and support high store morale and a one-team environment.
• Coach, teach, recognize, and manage associate performance and development; build succession plans and nurture high-performing associates.
• Recruit, interview, hire, and develop store associates to achieve sales potential and customer experience goals.
• Lead, model, teach, and coach consistent customer engagement in accordance with the Customer Experience Philosophy.
• Educate the team on products, company policies, promotions, loyalty programs, and customer and associate experience.
• Lead product launches, window changes, visual presentation standards, and signage placement.
• Resolve customer complaints by identifying their causes and taking initiative to achieve positive outcomes.
• Drive loyalty and credit card acquisition through an engaged store team.
• Manage all aspects of daily store operations and ensure associates understand goals and action plans.
• Create and communicate action plans, direct workload, and ensure execution of plans and strategies across the store.
• Ensure adherence to company policies and the safety of associates and customers.
• Direct merchandise flow, including shipment, replenishment, and omnichannel operations.
• Lead execution of merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operations.
• Ensure effective scheduling, with the right associate in the right place at the right time.
• Manage controllable expenses and maintain loss prevention and safety standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed