Store Manager

Boot Barn • Daytona Beach, FL

3d • Onsite

About The Position

The Store Manager champions and models Boot Barn’s mission, vision, and values. This business and retail leader supports exceptional customer service and store sales goals, builds strong teams and an engaged culture, and establishes operational excellence. The role partners with District and Regional Leadership, Human Resources, and the Store Support Center to drive year-over-year increases, deliver a best-in-class customer experience, and ensure profitability through optimized staffing, shrink reduction, and expense management.

The Store Manager leads store partners in service and selling, product knowledge, training, coaching, and customer engagement. They analyze business performance, manage staffing and payroll, maintain merchandise presentation and stock standards, implement company policies and procedures, and support local events and community outreach. The position requires availability for varied shifts, including nights, weekends, and holidays, and may involve up to 15% travel to support local stores.

The role involves mostly standing, walking, bending, and frequent lifting. The workspace is described as clean, orderly, properly lighted and ventilated, with moderate noise levels.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the role’s physical demands, including standing, walking, squatting, occasional ladder or step-stool use, and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write accurately; communicate by seeing, hearing, and speaking; and perform manual tasks requiring hand dexterity and reaching.

Responsibilities

• Lead store partners in fostering a service and selling culture that exceeds customer expectations and builds lasting customer relationships.
• Promote continuous learning by demonstrating expert product knowledge and creating training plans to build each partner’s competency across product categories.
• Assess localized customer needs and communicate them to the District Manager.
• Analyze business trends and results to maximize sales and meet or exceed key metrics and sales goals.
• Review sales goals with partners and provide timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Maintain staffing levels that meet changing business needs while managing payroll expenses.
• Adapt store schedules and operations to changing business needs, assess payroll implications, implement directives, train staff on procedures and policies, and communicate with appropriate partners.
• Ensure merchandise stock levels, adjacencies, presentations, signage, and assortments follow company visual presentation guidelines, and train store partners on those guidelines.
• Coach associates on customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs, and hold them accountable for individual and team goals.
• Partner with the District Manager to plan and execute sales-driving events, including local community and market outreach.
• Ensure the store leadership team understands and performs its roles under the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Follow and enforce applicable local, state, and federal laws, as well as company policies, procedures, and practices.
• Perform additional duties as assigned by Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and a monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Growth opportunities at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree