Software Engineer Jobs in Chicago, IL

About The Position

Requirements

• 5+ years in a customer-facing technical role — implementation engineering, professional services, forward-deployed/solutions engineering, or technical consulting — personally leading deployments of software into customer-controlled environments. This is a hard requirement; candidates whose experience is exclusively internal infrastructure or SRE work, without direct customer-facing delivery, are unlikely to be a fit for this role.
• 8+ years overall in DevOps, infrastructure engineering, or software deployment, with demonstrated senior-level ownership of complex projects.
• Deep, hands-on experience with Kubernetes, including AWS, Azure, and bare-metal clusters.
• Strong experience authoring and maintaining Helm charts and infrastructure-as-code (Terraform, Ansible, or similar).
• Proficiency with CI/CD pipelines and tooling such as GitHub Actions.
• Proficiency in Windows and Linux administration and scripting (Python/Bash).
• Solid grounding in container networking, storage, and security fundamentals.
• Demonstrated track record of serving as a senior technical lead or final escalation point on customer engagements.
• Bachelor’s degree or equivalent direct work experience.
• Willingness to travel up to 25% for customer engagements.

Nice To Haves

• Experience in eDiscovery environments is a plus, not required.
• Experience with administration and high availability for Microsoft SQL Server and Postgres.
• Prior experience with Reveal Enterprise (Brainspace, Review, Reveal AI, Processing, Review Automation) or comparable platforms.

Responsibilities

• Serve as the senior technical lead and primary point of contact on enterprise customer implementations, owning each engagement end to end from architecture through go-live.
• Partner directly with customer stakeholders to define technical architecture, sizing recommendations, and deployment strategy for complex, security-sensitive environments.
• Independently lead deployments and configurations of Reveal Private Deployment environments across private cloud and bare-metal infrastructure.
• Act as the definitive Tier-3 technical escalation point and root-cause owner for complex customer deployments.
• Define and evolve deployment standards, reference architectures, operational runbooks, and best-practice guidance used across the RPD function.
• Author and maintain Helm charts, Terraform modules, and other infrastructure-as-code that underpin deployment automation.
• Troubleshoot complex Kubernetes environments — including networking, storage, and security integrations — within customer-controlled infrastructure.
• Work directly with Reveal’s infrastructure and development teams to ensure alignment between SaaS and on-premise architectures.
• Mentor and uplevel less-senior engineers, and feed learnings from customer engagements back into Reveal’s products and processes.
• Perform other duties as assigned to support team, department, and organizational goals.

Benefits

• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits