Shipping Clerk Jobs

About The Position

Requirements

• High school education or equivalent experience.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Basic computer skills and ability to maintain accurate records.
• Ability to prioritize tasks and manage multiple requests in a busy hotel environment.
• Ability to work independently and as part of a team.
• Professional demeanor and commitment to excellent guest service.
• Ability to lift, lower, carry, push, pull, and place objects weighing up to 50 pounds independently.
• Ability to read and visually verify detailed information, including small print on shipping labels, invoices, and manifests.
• Fine motor skills and hand-eye coordination to grasp, turn, and handle items of varying shapes and sizes.
• Ability to navigate narrow, elevated, or confined workspaces safely and move across uneven, sloping, or slippery surfaces, service ramps, and stairwells.
• Ability to stoop, bend, twist, pull, and reach overhead and below knee level throughout the shift.

Nice To Haves

• Previous experience in shipping and receiving, mailroom operations, inventory control, warehouse operations, or customer service.

Responsibilities

• Receive, inspect, sort, and document incoming packages, shipments, and deliveries.
• Prepare, process, label, and coordinate outgoing shipments using approved procedures.
• Maintain accurate records of incoming and outgoing packages, tracking information, recipients, and delivery status.
• Notify guests, team members, departments, or event contacts when packages arrive.
• Store packages in designated areas and release them only to authorized individuals.
• Coordinate deliveries, pickups, and shipment concerns with drivers, vendors, and carriers.
• Assist guests, team members, and event clients with shipping requests, package inquiries, and delivery coordination.
• Support package and materials handling for meetings, conventions, conferences, and hotel events.
• Communicate with hotel departments to ensure packages and supplies reach the correct destination.
• Resolve routine shipping and receiving concerns and escalate issues when necessary.
• Maintain a clean, organized, and secure shipping and receiving store; label and organize packages and supplies.
• Assist with inventory tracking and documentation of received supplies and materials.
• Identify and promptly report damaged, missing, or misdirected shipments and other discrepancies.
• Follow procedures for package storage, retrieval, and distribution, and follow hotel security and confidentiality requirements.
• Follow workplace safety procedures when lifting, moving, and handling packages; use carts, dollies, and other equipment safely.
• Report suspicious packages, damaged shipments, safety hazards, and other concerns to the appropriate manager.
• Follow hotel and company policies, procedures, and guidelines; maintain a clean, professional appearance in the required uniform and safeguard confidential information and company assets.
• Respond promptly and professionally to guest service requests; communicate clearly, use professional telephone etiquette, and build collaborative working relationships.
• Work collaboratively with Front Office, Housekeeping, Banquets, Events, Purchasing, and other hotel departments.
• Support continuous improvement in shipping and receiving efficiency and organization.
• Assist with other operational duties as assigned by management.

Benefits

• Employee referral program ($500 to $1,000 based on position).
• Free monthly RTD EcoPass for full-time employees.
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants, and more.
• Company-paid short-term disability.
• Paid FMLA leave for up to 12 weeks.
• Discounted hotel rates at Hilton- and Sage-managed hotels and restaurants.
• Medical, dental, vision, 401(k), and flexible spending account for full-time employees.
• Paid vacation, sick days, and holidays for full-time employees.
• A work environment that encourages individuality, recognition, growth, and development.