Shipping and Receiving Clerk- Hilton Denver City Center

Sage Hospitality • Denver, CO

15d • Onsite

About The Position

The Shipping and Receiving Clerk manages the hotel's shipping and receiving store, handling incoming and outgoing packages, deliveries, and shipments accurately, securely, and efficiently. The role supports hotel guests, team members, departments, vendors, and group or event clients through package management and organized storage while maintaining hospitality, professionalism, and service standards. The position reports to the Director of Security.

The clerk receives, inspects, sorts, documents, prepares, labels, and coordinates shipments; maintains tracking and recipient records; notifies recipients; ensures packages are stored and released appropriately; and coordinates with carriers, vendors, hotel departments, and event contacts. The role also maintains an organized and secure storage area, assists with inventory records, reports shipment discrepancies and safety concerns, and follows hotel security, confidentiality, and workplace safety procedures. The clerk works collaboratively with hotel departments and performs additional operational duties as assigned.

The job requires lifting and handling packages, using carts and dollies safely, and working in varied physical conditions. The position is indoors for most of the shift, with some work in very hot or cold temperatures.

Requirements

• High school education or equivalent experience.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Basic computer skills and ability to maintain accurate records.
• Ability to prioritize tasks and manage multiple requests in a busy hotel environment.
• Ability to work independently and as part of a team.
• Professional demeanor and commitment to excellent guest service.
• Ability to lift, lower, carry, push, pull, and place objects weighing up to 50 pounds independently.
• Ability to read and visually verify detailed information, including small print on shipping labels, invoices, and manifests.
• Fine motor skills and hand-eye coordination to grasp, turn, and handle items of varying shapes and sizes.
• Ability to navigate narrow, elevated, or confined workspaces safely and move across uneven, sloping, or slippery surfaces, service ramps, and stairwells.
• Ability to stoop, bend, twist, pull, and reach overhead and below knee level throughout the shift.

Nice To Haves

• Previous experience in shipping and receiving, mailroom operations, inventory control, warehouse operations, or customer service.

Responsibilities

• Receive, inspect, sort, and document incoming packages, shipments, and deliveries.
• Prepare, process, label, and coordinate outgoing shipments using approved procedures.
• Maintain accurate records of incoming and outgoing packages, tracking information, recipients, and delivery status.
• Notify guests, team members, departments, or event contacts when packages arrive.
• Store packages in designated areas and release them only to authorized individuals.
• Coordinate deliveries, pickups, and shipment concerns with drivers, vendors, and carriers.
• Assist guests, team members, and event clients with shipping requests, package inquiries, and delivery coordination.
• Support package and materials handling for meetings, conventions, conferences, and hotel events.
• Communicate with hotel departments to ensure packages and supplies reach the correct destination.
• Resolve routine shipping and receiving concerns and escalate issues when necessary.
• Maintain a clean, organized, and secure shipping and receiving store; label and organize packages and supplies.
• Assist with inventory tracking and documentation of received supplies and materials.
• Identify and promptly report damaged, missing, or misdirected shipments and other discrepancies.
• Follow procedures for package storage, retrieval, and distribution, and follow hotel security and confidentiality requirements.
• Follow workplace safety procedures when lifting, moving, and handling packages; use carts, dollies, and other equipment safely.
• Report suspicious packages, damaged shipments, safety hazards, and other concerns to the appropriate manager.
• Follow hotel and company policies, procedures, and guidelines; maintain a clean, professional appearance in the required uniform and safeguard confidential information and company assets.
• Respond promptly and professionally to guest service requests; communicate clearly, use professional telephone etiquette, and build collaborative working relationships.
• Work collaboratively with Front Office, Housekeeping, Banquets, Events, Purchasing, and other hotel departments.
• Support continuous improvement in shipping and receiving efficiency and organization.
• Assist with other operational duties as assigned by management.

Benefits

• Employee referral program ($500 to $1,000 based on position).
• Free monthly RTD EcoPass for full-time employees.
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants, and more.
• Company-paid short-term disability.
• Paid FMLA leave for up to 12 weeks.
• Discounted hotel rates at Hilton- and Sage-managed hotels and restaurants.
• Medical, dental, vision, 401(k), and flexible spending account for full-time employees.
• Paid vacation, sick days, and holidays for full-time employees.
• A work environment that encourages individuality, recognition, growth, and development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED