Shipping and Receiving Clerk- Hilton Denver City Center

Sage Hospitality Group • Denver, CO

13d

About The Position

The Shipping and Receiving Clerk is responsible for the daily operations of the hotel's shipping and receiving store, ensuring incoming and outgoing packages, deliveries, and shipments are handled accurately, securely, and efficiently. The role supports hotel guests, team members, departments, vendors, and group or event clients through reliable package management and organized storage, while maintaining Hilton's standards of hospitality, professionalism, and service excellence.

The position reports to the Director of Security. The clerk works with hotel departments and external carriers to coordinate package delivery, storage, retrieval, and shipment, and helps support the movement of materials for meetings, conventions, conferences, and hotel events. The position also maintains package records and storage areas, follows security and safety procedures, and provides courteous assistance with shipping requests and inquiries.

The work takes place inside for 85% of the shift and in conditions described as abnormal temperatures, including summer temperatures of 110 degrees and winter temperatures of -10 degrees. The listed salary is $23.00 per hour.

Requirements

• High school education or equivalent experience.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Basic computer skills and ability to maintain accurate records.
• Ability to prioritize tasks and manage multiple requests in a busy hotel environment.
• Ability to work independently and as part of a team.
• Professional demeanor and commitment to excellent guest service.
• Ability to lift, lower, carry, push, pull, and place objects weighing up to 50 pounds independently.
• Ability to read and visually verify detailed information, including small print on shipping labels, invoices, and manifests.
• Fine motor skills and hand-eye coordination to handle items of varying shapes and sizes.
• Ability to navigate narrow, elevated, or confined work spaces; move across uneven, sloping, or slippery surfaces, service ramps, and stairwells; and stoop, bend, twist, pull, and reach overhead and below knee level throughout the shift.
• Ability to work in the described indoor and outdoor conditions, including abnormal temperatures.

Nice To Haves

• Previous experience in shipping and receiving, mailroom operations, inventory control, warehouse operations, or customer service.

Responsibilities

• Receive, inspect, sort, and document incoming packages, shipments, and deliveries.
• Prepare, process, label, and coordinate outgoing shipments according to approved procedures.
• Maintain accurate records of incoming and outgoing packages, including tracking information, recipient details, and delivery status.
• Notify guests, team members, departments, or event contacts when packages arrive.
• Store packages in designated areas and release them only to authorized individuals.
• Coordinate with delivery drivers, vendors, and carriers regarding deliveries, pickups, and shipment concerns.
• Provide courteous, professional, and timely assistance to hotel guests, team members, and event clients.
• Assist with shipping and receiving requests, package inquiries, and delivery coordination.
• Support package and material handling for meetings, conventions, conferences, and hotel events.
• Communicate with hotel departments to ensure packages and supplies reach the correct destination.
• Resolve routine shipping and receiving concerns and escalate issues to management when necessary.
• Maintain a clean, organized, and secure shipping and receiving store.
• Monitor storage areas and ensure packages and supplies are properly labeled and organized.
• Assist with inventory tracking and documentation of received supplies and materials.
• Identify and promptly report damaged, missing, or misdirected shipments and discrepancies.
• Maintain records and follow procedures for package storage, retrieval, and distribution.
• Follow hotel security procedures for handling, storing, and releasing packages, and maintain confidentiality of guest, employee, and shipment information.
• Follow workplace safety procedures when lifting, moving, and handling packages; use carts, dollies, and other equipment safely.
• Report suspicious packages, damaged shipments, safety hazards, and other concerns to the appropriate manager.
• Assist with other operational duties as assigned by management.
• Work collaboratively with Front Office, Housekeeping, Banquets, Events, Purchasing, and other hotel departments.
• Support continuous improvement in the efficiency and organization of shipping and receiving operations.
• Follow hotel and company policies, operational procedures, and guidelines; maintain a clean, professional, well-groomed appearance in the required uniform.
• Protect confidential proprietary information and safeguard company assets.
• Respond promptly and professionally to guest service requests, communicate clearly, use professional telephone etiquette, and foster positive working relationships.
• Lift, lower, carry, push, pull, and place objects weighing up to 50 pounds independently.
• Read and visually verify detailed information, including small print on shipping labels, invoices, and manifests.
• Use fine motor skills and hand-eye coordination to handle items of varying shapes and sizes.
• Navigate safely through narrow, elevated, or confined work spaces and move across uneven, sloping, or slippery surfaces, service ramps, and stairwells.
• Stoop, bend, twist, pull, and reach overhead and below knee level throughout the shift.

Benefits

• Employee Referral Program: $500 to $1,000 based on position.
• Free monthly RTD EcoPass for full-time employees.
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants, and more.
• Company-paid short-term disability.
• Paid FMLA leave for up to 12 weeks.
• Discounted hotel rates at Hilton- and Sage-managed hotels and restaurants.
• Medical, dental, vision, 401(k), and flexible spending account for full-time employees.
• Paid vacation, sick days, and holidays for full-time employees.
• Work environment that encourages individuality, recognition, growth, and development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED