National Service Manager
Yamazen • Elk Grove Village, IL42d • $140,000 - $160,000 • Onsite
Service Manager Jobs
9,553 jobs found — updated daily
Assistant Manager
Fantastic Sams Cut & Color of Central California • San Luis Obispo, CA42dAssistant Service Center Manager
Valvoline Inc • Greenwood, IN42d • OnsiteService Center Manager Trainee
Valvoline Inc • Cambridge, MN42d • OnsiteAssistant Manager
Fantastic Sams Cut & Color of Central California • Litchfield Park, AZ42dAssistant Manager
Fantastic Sams Cut & Color of Central California • Atascadero, CA42dAssistant Manager
Fantastic Sams Cut & Color of Central California • Carpinteria, CA42dAssistant Manager
Fantastic Sams Cut & Color of Central California • Buellton, CA42dAssistant Manager
Fantastic Sams Cut & Color of Central California • Chandler, AZ42dService Manager (Fire Sprinkler)
Guardian Fire Services • Monroe, LA42d • $70,000 - $100,000 • OnsiteExecutive Team Leader Specialty Sales
Target • Hurst, TX42d • $64,000 - $128,000 • OnsiteExecutive Advisor, IT Service Delivery Manager
Procter & Gamble • Cincinnati, OH42d • $85,000 - $122,200 • OnsiteClient Service Manager
BluePearl Vet, LLC • Malvern, PA42d • OnsiteCommercial HVAC Service Account Manager
Carrier • Centennial, CO42d • $79,000 - $158,000 • OnsiteSr. Project Manager - IT Service Delivery
Logicalis • Location, WV42d • $130,000 - $140,000 • RemoteRetail Sales & Service Manager
PGA Tour Superstore • Braintree, MA42d • $22 - $25 • OnsiteBAS Field Service Manager
Atlas OT • Centennial, CO42d • $95,000 - $125,000 • HybridAssistant Manager
Fantastic Sams Cut & Color of Central California • Santa Barbara, CA42dAssistant Manager
Fantastic Sams Cut & Color of Central California • Gilbert, AZ42d • $25Account Manager
Hewlett Packard Enterprise • Seattle, WA42d • $216,000 - $507,000 • Remote
National Service Manager - Elk Grove Village, IL
Yamazen•Elk Grove Village, IL
•$140,000 - $160,000•Onsite
About The Position
Yamazen Inc., a leading importer and distributor of quality CNC manufacturing machinery for over 50 years, is seeking a National Service Manager to oversee the utilization, efficiency, development, and communication of its Service Technicians. This role is crucial for generating profit for the Service department on a monthly and annual basis.
Requirements
- Bachelor’s degree required.
- Strong analytical skills, experience in interpreting results and drawing conclusions.
- Comfortable and quick at learning, teaching and implementing new systems and software.
- Strong team building and collaborative working skills.
- Superlative communication skills.
- An ability to exude positive yet purposeful leadership.
- Must be able to travel domestically as company needs arise to visit offices, individual ST’s, Sales management, customers, and vendors.
Nice To Haves
- Field Service work experience a plus.
- Service management experience a plus.
- Experience with Salesforce Field Service or Syteline preferred, but not required.
Responsibilities
- National oversight across regions.
- Direct accountability for service revenue and profitability.
- Ownership of utilization, efficiency and service KPIs.
- Leadership of training systems and process standardization.
- Aligning Sales and Service.
- Customer service and conflict resolution.
- Monitor and evaluate team workload and utilization to ensure effective allocation of resources.
- Analyze team capacity and productivity trends to identify opportunities for improved efficiency.
- Manage tools, gauges, and instruments through tool tracking system.
- Develop and maintain a skills matrix.
- Develop and execute a consistent training schedule that includes all ST’s and all vendors; maintain personnel training files.
- Develop and maintain a procedure library.
- Maintain communication with Regional VP’s, GM’s, RM’s, and Regional Service Managers regarding prioritization of service jobs, equipment installations, staff development, personnel problem resolution, and customer problem resolution.
- Create new revenue streams, such as Maintenance Contracts.
- Progress and track Preventative Maintenance program to ensure profitability.
- P&L ownership for aftermarket departments.
- Maintain safety records, reporting and adherence.
- Oversee recruiting, hiring and onboarding of aftermarket teams.
- Evaluate market trends and service rates by geographical region.
Benefits
- COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days
- 401K with company match
- Vacation / Personal sick days
- Company paid holidays
- Flexible work hours
- Bi-weekly catered lunches
- New car discount program
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Job Search Resources
Build a Resume for Service Manager
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
