Executive Advisor, IT Service Delivery Manager
About The Position
Information Technology (IT) at Procter & Gamble (P&G) is where business, innovation, and technology integrate to create a competitive advantage. The mission is to deliver IT to help P&G win with consumers worldwide. IT professionals at P&G are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for P&G's 65 iconic brands. Employees are trusted to take initiative, lead, and build brands that make everyday activities easier and the world a better place. The work is meaningful and can lead to career paths not previously imagined, within creative workspaces where new ideas flourish and technical mastery is recognized and rewarded. The Executive Advisor, IT Service Delivery Manager is a highly visible role with significant responsibilities and strong development potential. It requires a strong penchant for servant leadership and is best suited to individuals who enjoy creating a delightful experience for others. The advisor roles offer a unique opportunity to interact and form relationships with the most senior leaders of P&G. Individuals with high growth/career potential are encouraged to apply. The candidate will excel in daily interaction with top officers and their executive assistants, developing skills in dealing with senior executive offices and gaining knowledge of P&G business operations at the highest levels. This role is based in Cincinnati, OH, with occasional work at other P&G locations and rare opportunities for global business travel.
Requirements
- Associates degree or above in Computer Science, Computer Engineering, Information Systems, or similar field.
- Technical ability with a variety of software platforms (Microsoft Teams, WebEx, Concur, Workday) and a variety of computers systems (PC, Mac, Tablet).
- Provide basic IT trouble shooting and support and ability to quickly learn new technology.
- Personal passion for consumer technology, especially in rapidly evolving areas (mobility, video, devices).
- Client and/or executive management experience in IT meeting and computer solution services.
- Demonstrated ability to interact effectively with senior leaders and executive assistants with confidence and discretion, including interpreting verbal and nonverbal cues to anticipate needs and respond appropriately.
- Able to develop trust to enable more strategic business transformation opportunities.
- Very strong written and oral communications skills.
- Occasional travel to executive’s home within a 50-mile radius of the general office.
- Ability to work an in office schedule 5 days per week in Cincinnati, OH.
Nice To Haves
- Previous support customer service experience
- Identify opportunities and solutions to assist executive offices and lead teams to improve their business processes.
- Ability to provide root cause analysis for system wide issues and engage appropriate solution and system to owners to resolve.
- Systematic problem identification and resolution is core to the work.
- Application Management – service as the application owner for a tool unique to the Board of Directors or Global Leadership Council.
- Ability to work contract issues, interact with the business owner, and manage the vendor.
- Conduct risk and information security assessment and annual updates to the corporate IT architecture application database.
Responsibilities
- Working directly with senior leaders and their executive assistants with quiet confidence.
- Providing basic IT trouble shooting and support and assist executive leadership with new technology.
- Identify opportunities and solutions to assist executive offices and lead teams to improve their business processes.
- Ability to provide root cause analysis for system wide issues and engage appropriate solution and system to owners to resolve.
- Ability to provide deskside support to users as needed.
- Conduct risk and information security assessment and annual updates to the corporate IT architecture application database.
- IT service management responsibilities including managing and evolving team-specific tools in a variety of software systems including ServiceNow, Office 365, Workday, Concur, team dashboards, and analytics.
- Providing feedback to key business and IT services, as well as communications to executives and their assistants (announcements, system outages, upgrades, etc).
Benefits
- salary + bonus (if applicable) + benefits
- Mobility is a key component of many management careers, providing opportunities to grow through different assignments, locations, and business challenges.
- equal opportunities in employment
- diversity and inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
