National Service Manager - Elk Grove Village, IL

Yamazen • Elk Grove Village, IL

42d • $140,000 - $160,000 • Onsite

About The Position

Yamazen Inc., a leading importer and distributor of quality CNC manufacturing machinery for over 50 years, is seeking a National Service Manager to oversee the utilization, efficiency, development, and communication of its Service Technicians. This role is crucial for generating profit for the Service department on a monthly and annual basis.

Requirements

• Bachelor’s degree required.
• Strong analytical skills, experience in interpreting results and drawing conclusions.
• Comfortable and quick at learning, teaching and implementing new systems and software.
• Strong team building and collaborative working skills.
• Superlative communication skills.
• An ability to exude positive yet purposeful leadership.
• Must be able to travel domestically as company needs arise to visit offices, individual ST’s, Sales management, customers, and vendors.

Nice To Haves

• Field Service work experience a plus.
• Service management experience a plus.
• Experience with Salesforce Field Service or Syteline preferred, but not required.

Responsibilities

• National oversight across regions.
• Direct accountability for service revenue and profitability.
• Ownership of utilization, efficiency and service KPIs.
• Leadership of training systems and process standardization.
• Aligning Sales and Service.
• Customer service and conflict resolution.
• Monitor and evaluate team workload and utilization to ensure effective allocation of resources.
• Analyze team capacity and productivity trends to identify opportunities for improved efficiency.
• Manage tools, gauges, and instruments through tool tracking system.
• Develop and maintain a skills matrix.
• Develop and execute a consistent training schedule that includes all ST’s and all vendors; maintain personnel training files.
• Develop and maintain a procedure library.
• Maintain communication with Regional VP’s, GM’s, RM’s, and Regional Service Managers regarding prioritization of service jobs, equipment installations, staff development, personnel problem resolution, and customer problem resolution.
• Create new revenue streams, such as Maintenance Contracts.
• Progress and track Preventative Maintenance program to ensure profitability.
• P&L ownership for aftermarket departments.
• Maintain safety records, reporting and adherence.
• Oversee recruiting, hiring and onboarding of aftermarket teams.
• Evaluate market trends and service rates by geographical region.

Benefits

• COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days
• 401K with company match
• Vacation / Personal sick days
• Company paid holidays
• Flexible work hours
• Bi-weekly catered lunches
• New car discount program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager