Service Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Minimum of two (2) years of experience in a medical or customer service role is preferred.
• Proficient with Microsoft Office 365 and familiar with patient management systems.
• Excellent verbal and written communication skills with the ability to effectively interact with patients.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Attention to detail and accuracy in maintaining patient records and handling appointments.

Responsibilities

• Serve as the main point of contact for patients, ensuring they receive timely and accurate information regarding their appointments, treatment plans, and any other needs.
• Oversee the scheduling and rescheduling of patient appointments, ensuring that all scheduling is completed efficiently and in a timely manner.
• Conduct follow-up calls with patients to confirm appointments, check on their status, and address any questions or concerns they may have.
• Maintain accurate and up-to-date records of patient interactions, appointments, and treatment progress within the patient management system.
• Work closely with the clinical team to ensure that patient treatment plans are executed effectively and that any patient-specific requirements are met.
• Address and resolve any patient issues or concerns promptly, ensuring a high level of patient satisfaction.
• Ensure that all patient interactions comply with relevant regulations and company policies.
• Report weekly metrics on patient interactions, appointment statuses, and any issues to the Practice Manager.