Service Advisor
Blue Compass RV Longmont • Longmont, CO28d
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Service Advisor
Blue Compass RV Longmont•Longmont, CO
About The Position
Blue Compass RV is seeking a Service Advisor to deliver an exceptional customer experience while supporting the success of the service department. The Service Advisor is the primary liaison between customers and technicians, guiding customers through service needs, providing clear communication and accurate recommendations, and helping maintain an efficient workflow. This is a sales-minded, salary-and-commission-based role with stated average earnings of $40,000–$80,000. The posting describes Blue Compass RV as a Fort Lauderdale-based company with more than 100 dealerships nationwide and emphasizes training, development, and career growth opportunities.
Requirements
- Strong sales mentality and ability to recommend and close additional services.
- Excellent verbal and written communication skills.
- Ability to handle customer concerns and service recovery situations confidently and professionally.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong attention to detail and follow-up skills.
- Solid computer skills and ability to navigate service systems.
- Team-oriented mindset and ability to work closely with technicians and leadership.
- Strong customer service and problem-solving skills.
- Ability to work daily on a computer and perform internet searches as needed.
- Valid driver’s license required.
Nice To Haves
- Minimum of 1 year of service advisor, automotive, or related experience preferred.
- Previous RV or camping lifestyle experience is a plus.
- Automotive or service industry background preferred.
Responsibilities
- Serve as the primary customer contact from service check-in through completion.
- Build customer relationships and identify service needs using a sales-driven approach.
- Provide accurate repair and installation estimates before scheduling.
- Communicate with technicians to support accurate diagnostics and timely completion.
- Keep customers informed about repair progress and manage expectations.
- Address customer concerns and escalated situations professionally, empathetically, and with a solution-oriented approach.
- Identify upsell opportunities to maximize service revenue.
- Maintain accurate documentation, work orders, and communication records.
- Manage multiple tasks in a fast-paced service environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Flexible spending accounts (FSAs)
- Life insurance
- Paid time off
- Paid holidays
- 401(k)
- Pet insurance
- Five-day work week
- Employee Assistance Program (EAP)
- Legal coverage and identity theft protection
- Referral program
- Ongoing training and development programs
- Structured career path with advancement opportunities
- Salary plus commission compensation
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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