Internal Service Advisor-Harbor Chevrolet and Harbor Hyundai
Harbor Auto Group•Long Beach, CA
•Onsite
About The Position
Harbor Chevrolet and Harbor Hyundai are seeking an organized, detail-oriented Internal Service Advisor to manage and streamline our reconditioning workflow. This role serves as a crucial liaison between Sales, Service, Used Vehicles, Parts, Detail, and outside vendors to ensure pre-owned and new inventory are inspected, repaired, and frontline-ready efficiently while maintaining high standards of quality and budget control.
Requirements
- Minimum of 2 years of customer service, retail, or operations experience.
- Strong organizational and multi-tasking abilities in a fast-paced environment.
- Excellent communication, follow-up, and interpersonal skills.
- Valid driver’s license with an acceptable driving record.
- Must be at least 18 years of age and authorized to work in the United States.
Nice To Haves
- Prior automotive service advisory, reconditioning management, or dealership experience.
- Working knowledge of automotive repair processes, repair orders, and inventory management systems.
- Familiarity with Chevrolet or Hyundai brand/manufacturer standards.
Responsibilities
- Inspect incoming trade-ins, auction purchases, and new vehicle shipments (PDIs) to determine repair and reconditioning needs.
- Drive execution of the New Car PDI process to ensure newly received vehicles are prepped and completed in a timely manner.
- Open, manage, and accurately document internal repair orders (ROs) within the dealership management system.
- Coordinate directly with technicians, Parts, Detail, and outside sublet vendors (PDR, glass, wheel repair) to ensure timely completion of repairs.
- Monitor work-in-progress daily, tracking parts availability to resolve delays and reduce days-to-line.
- Communicate clear status updates, estimates, and timelines to Sales Managers and dealership leadership.
- Verify completion of safety recalls, emissions/state inspections, and multi-point quality checks prior to releasing vehicles to inventory.
- Manage reconditioning budgets and identify cost-control opportunities without compromising quality standards.
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Paid time off
- Career growth opportunities as the dealership expands
- Ongoing training and development
- Employee discounts on vehicles and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
