Chevrolet Service Advisor

Bob Bell Chevrolet of Baltimore • Baltimore, MD

22h

About The Position

Bob Bell Chevrolet is seeking a motivated, experienced Service Advisor to join its high-volume dealership. The role focuses on customer service throughout the vehicle repair process, from gathering vehicle information and documenting concerns to preparing estimates, tracking repairs, and explaining invoices. The position is full-time, with competitive pay based on experience. GM dealership experience and Spanish bilingual skills are preferred. The dealership offers opportunities for growth and advancement and is part of a group with six dealerships in the greater Baltimore, Maryland area.

Bob Bell Chevrolet is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.

Requirements

• Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager is required.
• A proven track record of excellent customer satisfaction.
• High energy, reliability, and a team-oriented approach.
• A long-term career mindset and desire to grow.
• Strong communication and organizational skills.

Nice To Haves

• GM dealership experience.
• Bilingual Spanish skills.
• CDK software experience.

Responsibilities

• Greet customers and gather vehicle information.
• Accurately document customer concerns and symptoms.
• Recommend maintenance services based on vehicle mileage, age, and history.
• Create detailed cost estimates for parts and labor.
• Monitor repair progress and keep customers updated.
• Review and finalize repair orders and invoices.
• Clearly explain repairs and charges to customers.

Benefits

• Medical and prescription drug plans.
• Health Savings Account (HSA) eligibility.
• Wellness program.
• Dental and vision plans.
• 401(k).
• Disability and life insurance.
• Employee car purchase program.
• Career progression opportunities.
• Supportive and professional work environment.
• Great company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed