Automotive Service Advisor - Fowler Chevrolet
Fowler Automotive•Broomfield, CO
•$60,000 - $0•Onsite
About The Position
Fowler Chevrolet in Broomfield, Colorado is seeking an Automotive Service Advisor focused on customer service. The role welcomes customers, schedules appointments, and serves as a liaison between customers and service technicians. The advisor explains repair needs and costs, keeps customers informed throughout the repair process, and ensures completed work meets quality standards. The position is full-time and offers annual compensation of $60,000, plus benefits and development opportunities.
Requirements
- Valid driver's license.
- Motor vehicle record (MVR) acceptable to the company's insurance carrier.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees and present information in one-on-one and small-group situations.
- Ability to meet the physical demands described in the posting, with reasonable accommodations where applicable.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen to customers and clearly communicate their repair needs to technicians.
- Recommend additional services using low-pressure, high-integrity methods.
- Provide accurate estimates for repair and maintenance costs.
- Follow dealership policies for customer vehicle care and operation.
- Follow up on repairs and keep customers informed of progress.
- Inspect repair quality and confirm all work is complete.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs, and perform an active delivery.
- Handle minor customer concerns and complaints.
- Keep the Service Manager informed of problems and potential problems.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) employer matching plan
- Paid time off
- Paid volunteer time off
- Paid holidays
- Parental leave
- Employee assistance program
- Job-specific education, including student sponsorships, internships, manufacturer and dealership training, and graduate and tool incentive programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
