Service Advisor at AutoNation Chevrolet North

AutoNation • Denver, CO

4d • $36,000 - $108,000 • Onsite

About The Position

As a Service Advisor at AutoNation Chevrolet North, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. You’ll use communication skills, automotive knowledge, and technology to identify service opportunities that help keep customers safe. Working in the service department, the Service Advisor acts as the go-between for Service Technicians and customers, explains technicians’ recommendations in easy-to-understand language, and suggests appropriate up-sell opportunities. The role is on-site and commission-based, with average monthly take-home pay of $3,000–$9,000+.

AutoNation describes itself as one of the largest automotive retailers in the United States, offering new and used vehicles, customer financing, parts, and maintenance and repair services. Through DRV PNK, it has raised over $40 million for cancer-related causes.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, a vehicle walk-around, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Gain product knowledge to assist customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED