Chevrolet Service Manager

Walser Automotive Group•White Bear Lake, MN

2d•$80,000 - $140,000

About The Position

Walser Automotive Group is hiring a Chevrolet Service Manager to lead service department operations and help deliver prompt, courteous, and effective customer service. The manager serves as a liaison between technicians and customers, takes ownership of the customer experience, and builds lasting customer relationships. The role oversees hiring, work distribution, service prioritization, staff training and development, fleet management, employee performance reviews, payroll submission, and cashiering support. The manager is expected to lead by example and uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded. Compensation is $80,000–$140,000 per year. Safety eyewear and hard-toed, slip-resistant footwear are required in dealership service departments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 18 years of age.
Minimum one year of service writing experience.
Strong data-entry skills, including entering information into computer and warranty systems.
Ability to operate current computer software, including Word, Excel, and manufacturer websites.
Excellent phone and computer skills.
Good interpersonal and communication skills.
Extremely detail oriented.
Positive attitude and ability to work well in a team environment.
Customer-service mentality and professional demeanor.
Valid driver’s license and acceptable driving record.

Nice To Haves

ADP experience is highly desired.
A good understanding of automotive parts and cars is desired.
Prior supervisory or management experience is a plus.
Ability to assess and report on warranty repairs.

Responsibilities

Ensure customers receive prompt, courteous, and effective service.
Serve as a liaison between technicians and customers.
Take ownership of the customer experience and complete additional assignments that help create a positive dealership impression.
Manage and hire technicians and service advisors; interview candidates and make hiring decisions.
Distribute work among technicians and prioritize required services.
Ensure customers have a positive dealership experience and provide concierge support for phone and in-person inquiries.
Build relationships with customers.
Ensure staff receive training to Walser and manufacturer standards.
Manage the rental and courtesy vehicle fleet.
Conduct monthly, quarterly, and yearly performance reviews or one-on-ones for employees.
Submit payroll for employees, including incentive reports.
Support employees’ career and professional development.
Lead by example and advocate for staff.
Assist with end-of-day cashier close, cashiering customers, and training cashiers when necessary.
Wear safety eyewear, hard-toed shoes, and slip-resistant footwear in dealership service departments.
Complete other duties, tasks, and projects as assigned.
Uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth and advancement opportunities, including career paths, mentorship, and development opportunities.
Up to $10,000 in fertility treatment and adoption expense assistance.
Medical, dental, and vision coverage.
HSA and FSA plans.
Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid clothing program with branded Walser apparel twice a year.
Employee discounts across products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities with the Walser Foundation.
Employee Assistance Program (EAP).
Referral program with bonuses for referring candidates.