Service Manager - Gilroy Chevrolet Cadillac

Gilroy Chevrolet Cadillac • Gilroy, CA

8h

About The Position

Gilroy Chevrolet Cadillac is seeking an experienced Service Manager to lead a growing service department. The role manages technicians and service advisors, coordinates and prioritizes service work, and helps ensure customers receive prompt, courteous, and effective service. The Service Manager serves as a liaison between customers and technicians, handles owner inquiries, and builds customer relationships to create a positive dealership experience.

Requirements

• Technical automotive knowledge.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Willingness to submit to a background check and drug screen.

Nice To Haves

• Previous Service Manager experience is a huge plus.
• Dealership experience preferred.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of the customer experience and complete assignments that help leave a positive impression.
• Manage and hire technicians and service advisors.
• Interview candidates and make new hires.
• Distribute work among technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for owner inquiries by phone or in person and help ensure customers are handled appropriately.
• Build relationships with customers.

Benefits

• Paid training and development
• Medical, vision, and dental benefits
• 401(k) with company match
• Paid holidays
• Employee appreciation lunches
• Employee referral bonuses
• Employee discounts
• Excellent culture
• Room for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed