Chevrolet GMC Cadillac Quick Lane Service Advisor

Kendall Auto Group • Eugene, OR

2d • $40,000 - $56,000

About The Position

Kendall Auto Group is seeking a Quick Lane Service Advisor to join the Service Team at Kendall Chevrolet of Eugene. The Service Department is a fast-paced environment serving customers throughout the community. The advisor is a first point of contact for service customers and works with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance, communicate throughout the service process, and schedule appointments. The role involves researching vehicle histories, maintaining customer information, and confirming that work was properly performed and diagnosed.

The work is primarily indoors and may involve spending up to a full work shift working on a PC, standing or walking short distances throughout the shift, and frequently using a telephone. Kendall Auto Group is a family-owned and operated dealership group that has sold and serviced vehicles since 1937, with dealerships in Oregon, Idaho, Montana, Washington, and Alaska.

Requirements

• High-level customer service experience.
• Ability to demonstrate time management, strong work ethic, and strong communication skills.
• Ability to make recommendations and prioritize items in order of importance for customers.
• Valid driver's license and a good driving record.
• Ability to multitask and work in a fast-paced, constantly changing environment.

Nice To Haves

• General knowledge of automobiles and their maintenance is preferred.
• Dealership experience is preferred.
• Service-writing experience is not required.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify that work was properly performed and diagnosed.
• Research vehicle history to make informed recommendations.
• Input and maintain customer information.
• Complete work tasks efficiently and in an organized manner.
• Use telephone, email, and chat systems to communicate with customers throughout the day.
• Schedule service appointments.

Benefits

• Competitive pay depending on experience, with an annual wage range of $40,000–$56,000.
• Career path development opportunities.
• Competitive paid time off.
• Discounts on parts, service, and vehicle purchases for the employee and immediate family.
• Medical, dental, and vision insurance.
• Paid life insurance.
• 401(k) plan with Fidelity.
• Accident and illness supplemental plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed