Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED.
• Valid driver's license.

Nice To Haves

• At least 2 years of experience in customer service relations, a vehicle environment, and employee supervision; preferred but not mandatory.

Responsibilities

• Greet customers arriving at the service department and determine their service needs.
• Handle incoming service department calls about pending repairs, scheduling, costs, and completion dates, and determine the appropriate course of action.
• Assist in preparing repair quotes, write service orders, and obtain customer approval.
• Open and close repair orders during customer or service overflow.
• Assist Shop Supervisors with assigning technicians to service jobs, monitor job progress, and update customers.
• Assist service technicians in identifying opportunities to upsell.
• Report customer complaints to the Service Manager and/or Assistant Service Manager.
• Inspect completed jobs for quality and cleanliness before they depart.
• Finalize paperwork when work is completed and at the end of the shift.
• Check cash schedules daily.
• Assist the Shop Supervisor daily and provide relief during vacations and other absences.
• Promote good housekeeping and safe work practices.
• Perform other duties as assigned.

Benefits

• Employee discounts
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Programs
• Paid holidays and paid time off
• 401(k) plan with employer match
• Training
• Work-life balance
• Career growth and advancement opportunities