Service Advisor: Express - Mercedes-Benz of Austin
About The Position
Mercedes-Benz of Austin is hiring an Express Service Advisor to assist customers with vehicle service needs. The advisor greets customers, learns about their concerns, determines the service required, and prepares repair orders and cost estimates. They explain inspection findings and recommended work, secure authorization for additional repairs, communicate progress and changes to estimates or promised times, and explain completed work and charges. The role also involves handling customer complaints and appointment or work-in-progress inquiries, maintaining customer satisfaction, and ensuring repair orders accurately reflect completed and authorized work.
Requirements
- At least one year of main-line service advisor experience.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Professional appearance and demeanor.
- Punctuality.
- Comfort working on one's feet throughout the day.
- Sales ability and commitment to customer satisfaction.
- Strong in-person, written, and telephone communication skills, including the ability to document customer concerns clearly for technicians.
- Valid driver's license held for at least one year.
- Must be at least 18 years old.
Responsibilities
- Greet customers promptly and courteously, collect vehicle information, and learn about requested service or vehicle concerns.
- Advise customers about routine maintenance and the value of following manufacturer service specifications.
- Identify potential mechanical problems through customer questions, vehicle inspection, or a road test.
- Review service history and inspection results, recommend needed service, and discuss corrective procedures with customers.
- Prepare repair orders with descriptions of customer concerns, labor and parts estimates, costs, and promised times.
- Explain work performed and repair charges to customers, and handle customer complaints.
- Obtain customer signatures and provide copies of repair orders; establish payment methods and obtain credit approval when necessary.
- Monitor repair progress and contact customers about changes to estimates or promised times, obtaining authorization before additional work.
- Review and close repair orders as appropriate, confirming completion and documentation of additional authorized work.
- Handle telephone inquiries about appointments and work in progress.
- Inspect vehicles for body work, maintain a professional appearance, and keep the work area clean.
Benefits
- Employer-paid dental insurance.
- Employer-paid life insurance.
- Employer-paid medical insurance.
- Employer-paid health savings account contribution.
- Employer-paid wellness clinic and annual flu vaccinations.
- Employer matching contributions to a 401(k).
- Employer-paid parental leave.
- Paid bereavement leave for immediate family members after 60 days.
- Paid vacation, with the number of days increasing based on tenure.
- Annual Christmas bonus based on tenure.
- Employee vehicle purchase program.
- Employee discounts on collision repair, parts, and service.
- Employer-paid lunches every Saturday and meals for special occasions.
- Voluntary term and whole life insurance and AFLAC supplemental coverage.
- Voluntary vision plan.
- Pet insurance.
- Legal Shield access.
- $200 donation to a charity of the employee's choice, with approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
