Service Advisor

BLAISE ALEXANDER FAMILY DEALERSHIPS • Montoursville, PA

28d • Onsite

About The Position

Blaise Alexander Family Dealerships is hiring an Automotive Service Advisor for Blaise Alexander Kia in Montoursville, Pennsylvania. The dealership group has operated in Pennsylvania for more than 40 years, employs 1,200 people across 20 dealerships, and offers opportunities for career growth. The Service Advisor greets customers, helps address their service needs, documents vehicle concerns, coordinates repair updates, and recommends maintenance and repairs. The role also involves building customer relationships and scheduling future maintenance appointments.

The posting states that full-time employees and their families are offered benefits and the tools needed to succeed. Employment is contingent upon completion of a background check and driver check, if applicable. Blaise Alexander Family Dealerships is an Equal Opportunity Employer.

Requirements

• At least 10 years of experience as a service advisor; dealership experience preferred.
• Ability to communicate with customers and independently manage other tasks.
• Personable and friendly personality.
• High school diploma or equivalent.
• Valid driver’s license.
• General knowledge of mechanical and service operations preferred.

Nice To Haves

• Dealership experience as a service advisor.
• Reynolds and Reynolds or xTime experience.

Responsibilities

• Greet customers and assist them with service needs and questions.
• Obtain and update necessary vehicle and customer data.
• Perform vehicle walk-arounds and document customer concerns so technicians can diagnose the vehicle and repairs.
• Establish a repair timeline and keep customers informed of progress.
• Communicate with customers by telephone, email, and/or text message.
• Disclose additional work needed or recommended services and obtain the customer’s signature for those repairs.
• Advise customers about the value of car maintenance and review future recommended services.
• Build customer relationships and rapport to maintain the CSI rating.
• Schedule future maintenance appointments.

Benefits

• Free health insurance.
• Dental and vision insurance plans.
• Paid company life and short-term disability insurance.
• 401(k) retirement plan with employer match.
• Wellness program.
• Opportunities for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED