Service Advisor - AutoPark Honda

Holman•Cary, NC

About The Position

AutoPark Honda is seeking a Service Advisor to join its team. The role involves guiding customers through vehicle service needs, preparing estimates and repair orders, recommending maintenance and repair services, and communicating with customers throughout the repair process. The Service Advisor also schedules appointments, coordinates transportation options, handles service payments, and provides a thorough vehicle delivery experience in accordance with dealership and manufacturer policies.

Requirements

High school diploma or general education degree (GED).
Intermediate skills in CDK or Reynolds and Reynolds software.
One year of experience working as a service advisor or express service advisor.

Responsibilities

Prepare service estimates, sell routine maintenance and repair services, and follow up on unsold services and customer inquiries.
Perform opening and closing responsibilities.
Schedule appointments, answer phones, and collect payment for services performed.
Estimate the time needed to complete repairs and maintain communication with customers during the repair process.
Coordinate alternate transportation, including rental car reservations and shuttle service.
Identify customer requests and conduct a complete vehicle walk-around.
Present multi-point inspection results and recommend needed maintenance services and related parts.
Conduct a detailed active delivery of each vehicle.
Make appropriate prospecting and follow-up contacts with vehicle owners.
Provide outstanding customer service in accordance with dealership policies.
Write complete and accurate repair orders in accordance with dealership and manufacturer policies.
Provide estimated cost analyses for automotive repairs and routine maintenance.
Provide in-depth information about original equipment manufacturer (OEM) part options.