Service Advisor

Lithia & Driveway•Huntington Beach, CA

28d•$70,000 - $110,000

About The Position

This evergreen posting invites candidates to express interest in future Service Advisor openings across the dealership network. There may not be an immediate opening; applicants may join the talent community for consideration as positions become available. The Service Advisor works in and around the service department, serves as the primary customer contact throughout the service process, and reports to the service manager. The position is performance-driven and offers estimated annual earnings of $70,000 to $110,000 through a commission pay plan. Compensation may include commissions on individual sales and individual gross profit, as well as bonuses based on individual manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation may vary based on skills, experience, job-related knowledge, and physical location. The schedule requires open availability to support dealership operations and customer demand, including evenings, weekends, and holidays.

Requirements

At least 2 years of experience in a service advisor role.
At least 1 year of experience in a customer service role.
Basic mechanical understanding of an automobile.
Experience with Hyundai, Kia, or Genesis.
Comfort working with customers in person and over the phone.
Experience using CDK.
Working knowledge of computers.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
Must be 18 years or older.

Responsibilities

Greet customers and serve as their main contact throughout the service process and appointment.
Listen to customer concerns and document reported vehicle issues.
Recommend maintenance and repair services based on vehicle needs.
Prepare estimates, write repair orders, and explain the work.
Communicate with technicians to help ensure accurate repairs.
Deliver a positive customer experience that builds loyalty.