Service Advisor

Hawk Ford of St Charles•St. Charles, IL

28d•Onsite

About The Position

Hawk Ford of Saint Charles is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. We are looking to hire an Entry Level Service Advisor at our Dealership! Hawk Ford of Saint Charles has a unique opportunity. As a Service Advisor, you will recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast-paced environment.

Requirements

Dealership Service Advisor experience is preferred.
CDK proficiency preferred
Exemplary customer service skills and sales skills are a must
Phenomenal follow-up skills
Able to work in a high volume environment and multi-task
High energy and positive attitude
Professional personal appearance
Time management skills needed
Must be organized

Responsibilities

Consult and interpret customer needs for the technicians
Utilize exemplary customer service and sales skills to drive sales
Serve as the primary point of contact for all automotive service and repair matters
Understand customers’ problems and arrange for appropriate service
Prioritize required services, and offer options
Set and manage the expectations of the service delivery for both the customers and technicians
Continuously keep the customer updated on repair needs and completion times