(USA) Tire and Battery Service Advisor

Sam's East•Evansville, VA

28d

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role helps members choose appropriate tire and battery products and services, explains warranties, assists with appointments and service decisions, and communicates order delays or cancellations and available alternatives. The advisor monitors service workflow, prioritizes appointments and waiting members, and works with the TBC Team Lead and technicians to meet member needs efficiently. The position maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise, claims, returns, shrink, and damages according to company standards; and operates TBC equipment safely. It also supports vehicle service requests and tests, processes member purchases and payments, maintains required documentation, and uses digital tools and product reference resources to support operations and member engagement. The advisor models service and integrity standards, collaborates with associates, and helps train and develop team members. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Actual pay will meet or exceed the applicable minimum wage. Sam’s Club describes a range of health, financial, time-off, education, and other benefits; eligibility and terms may vary by job classification and length of employment.

Requirements

Valid state-issued driver's license.
At least 18 years of age.
Ability to follow applicable safety, security, compliance, and service procedures when handling TBC products and providing services.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Stock, clean, organize, sign, and price merchandise displays; remove damaged goods and secure fragile and high-shrink merchandise.
Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives.
Assist members with tire maintenance and repair services and recommend suitable tire and battery products and services using Sam’s Garage, product knowledge, and reference materials.
Provide member service by greeting members, identifying needs, assisting with purchases and service decisions, explaining warranties, and resolving concerns.
Promote TBC merchandise and services, collaborate with club associates, and model high-quality service as a brand advocate.
Triage and prioritize TBC service-bay workflow, account for service queue and time requirements, and recommend workflow adjustments to the TBC Team Lead or technicians.
Follow safety and compliance protocols, industry guidelines, service standards, equipment operating procedures, and applicable TBC product and service requirements.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage adoption of new tools.
Help train, develop, and mentor team members and assist in addressing roadblocks.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documentation.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments, communicate progress, collaborate with stakeholders, and adapt to priorities, feedback, and change.
Demonstrate respect, teamwork, integrity, customer focus, continuous improvement, and a willingness to learn and support others.
Report TBC complaints, safety hazards, product or service problems, work-area issues, and shrink concerns.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.