Tech Support Scheduler
City of New York • New York City, NY10d • Onsite
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Tech Support Scheduler
City of New York•New York City, NY
•Onsite
About The Position
The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) is hiring a Tech Support Scheduler reporting directly to FISA's HR/Payroll Tech Support Job Administration Supervisor. The role runs batch job streams using CA Workload Automation DE (dSeries), verifies job condition codes, coordinates with support groups to determine and resolve problems, identifies schedule impacts from changes, and escalates issues. The scheduler participates in event scheduling or interactive planning meetings as required, documents master schedule changes for the Job Administration team, understands job relationships across IBM mainframe, Unix, and PeopleSoft servers, and runs test streams for Application Development and Testing departments. The position is located in New York City near Madison Square Garden and Hudson Yards. The schedule is 35 hours per week, weekdays from 9:00 AM to 5:00 PM. The posting also includes qualifications for an IT Infrastructure Engineer role; those qualifications are not clearly identified as requirements for the Tech Support Scheduler position.
Requirements
- Three to five years of scheduling experience with major scheduling packages such as CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, or CA-ESP.
- Five years of hands-on experience executing job streams and performing preliminary troubleshooting involving schedulers, batch processes, and cycle flows.
- Excellent knowledge of z/OS JCL and TSO/ISPF.
- Experience with mainframe compile, link, and bind procedures.
- Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM).
- Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS.
- Ability to manage the design of CA Workload Automation DE (dSeries) scheduling or a similar tool.
- Ability to monitor executing job flows, including stalled flows and batch job condition codes, using CA Workload Automation DE (dSeries) or a similar tool.
- In-depth knowledge of IBM mainframe and z/OS constructs such as JCL, GDGs, PDSEs, and flat files.
- Strong diagnostic and problem-solving skills.
- Ability to plan, manage, and work independently with minimal direction.
- Excellent communication skills and ability to produce quality work under pressure.
Nice To Haves
- Knowledge of UNIX shell scripting and debugging capabilities.
- Knowledge of IMS and/or DB2.
- Familiarity with MS Word and Excel.
- Knowledge of PeopleSoft People Tools, including Process Monitor.
Responsibilities
- Run batch job streams using CA Workload Automation DE (dSeries) and verify job condition codes.
- Interact with support groups to determine and resolve problems.
- Identify schedule impacts resulting from changes, proactively escalate them, and work with the team to resolve discrepancies.
- Participate in event scheduling and interactive planning meetings as required by the team or clients.
- Document changes to the master schedule so Job Administration technicians can follow them.
- Understand interactions and job relationships between the IBM mainframe and Unix and PeopleSoft servers.
- Run test streams for Application Development and Testing departments.
- Process backups and restores as required.
- Schedule and process ad-hoc requests in mainframe and distributed environments, as requested.
- Monitor the health of executing job flows and perform preliminary troubleshooting of schedulers, batch processes, and cycle flows.
Benefits
- Health insurance.
- Pension plan.
- Deferred Compensation Plan with 457, 401K, and Roth IRA options.
- Pre-tax commuter benefit program.
- Pre-tax Flexible Spending Accounts programs.
- Prescription drug coverage, dental benefits, and vision care benefits through District Council 37 – Local 2627.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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