Medical Scheduler

Great Falls Hospital•Great Falls, MT

10d•Onsite

About The Position

The Medical Scheduler schedules patient appointments by telephone or in person in a timely and efficient manner. The role greets and directs patients, salespeople, and visitors; reviews and updates eligibility and phone information; and completes full registration. The scheduler obtains copies of insurance cards and driver's licenses, obtains referrals and authorizations, and collects copayments or a time-of-service amount at each visit. Patients with past-due or pop-up accounts are referred to the Business Office. The role posts payments to the correct system using the appropriate credit card machine, works HOLD claims for the assigned location daily, and participates in quality improvement to improve departmental efficiency. The position receives direction from a Supervisor/Coordinator. It is an on-site position; remote work is unavailable.

Requirements

High school diploma or equivalent.
At least 1.5 years of related experience and/or training, or an equivalent combination of education and experience.
Insurance knowledge.
Valid driver's license when driving a vehicle for work-related reasons.
Basic telephone and computer skills.
Excellent customer service skills.
Ability to prioritize and keep work organized in a hectic work environment, with patient care as the priority.

Nice To Haves

Medical terminology is helpful.

Responsibilities

Schedule patient appointments by telephone or in person in a timely and efficient manner.
Greet and direct patients, salespeople, and visitors.
Review and update eligibility and phone information, and complete full registration.
Obtain copies of insurance cards and driver's licenses.
Obtain referrals and authorizations.
Collect copayments at the time of service; when a patient has no copayment, collect a time-of-service amount at each visit.
Refer patients with past-due or pop-up accounts to the Business Office.
Post payments to the correct system and use the correct credit card machine.
Work HOLD claims for the assigned location daily.
Participate in quality improvement to support departmental efficiency.