In-Home Scheduler

Volunteers of America National Services (VOANS)•Florence, KY

10d•$18 - $21

About The Position

The In-Home Care Scheduler provides efficient scheduling and administrative services to the PACE Home Care Department for personal care services in the Adult Day Health Center and home care and personal care services in participant homes. The role ensures services approved by the PACE Interdisciplinary Team are scheduled efficiently to meet participant needs and support excellent customer service. Working under the supervision of the Home Care Manager, the scheduler coordinates caregiver assignments, maintains participant schedules and medical records, tracks service completion and agency hours, and provides clerical support to the department. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Salary is $18.00–$21.00, based on experience.

Requirements

At least two years of administrative experience.
At least one year of experience working with the frail or elderly population.
Proficiency in Microsoft Word, Microsoft Excel, PowerPoint, email, and the Internet.
High degree of professionalism and ability to handle extremely confidential information.
High school diploma or GED.
Well-developed oral communication skills and strong people skills, with a consumer-focused approach.
Attentive to detail.

Nice To Haves

One year of staffing/scheduling and/or caregiving experience preferred.
C.N.A. license preferred.

Responsibilities

Oversee caregiver scheduling to ensure PACE participants receive personal care services identified in their plans of care.
Monitor completion of Home Care and Personal Care assignments, tasks, and shifts.
Develop, maintain, and update participant schedules for Personal Care Services and Home Care.
Assist the Home Care Manager with staffing budget goals by serving as a communications liaison, reconciling agency staff bills against schedules, and tracking agency hour usage.
Maintain files and records; track attendance occurrences under the attendance policy and prepare corrective actions as needed for Home Care/Personal Care Services staff for submission to the Home Care Manager.
Demonstrate competency in VOANS SCC Emergency Medical Procedures.
Maintain rapport with Certified Nursing/Personal Care Aides and encourage flexibility to adjust schedules to meet participant needs or pick up hours when needed.
Provide clerical support and assist with projects for the Home Care Department.
Maintain medical records through tracking, filing, and data entry in Home Care Scheduling Software.
Perform routine site visits as needed and directed.
Coordinate with Clinic Support and/or the Transportation Scheduler to arrange CNA or PCA escorts for external appointments as needed.
Perform other duties as assigned.