Scheduler Jobs

About The Position

Requirements

• High school diploma or GED.
• Basic computer skills, including Microsoft Office Suite.
• At least one year of experience supporting individuals with medically related challenges.
• At least one year of supervisory and management experience in human services.
• Must pass background checks, OAG regulatory checks, and a drug screen.
• Must be at least 21 years old and have a valid driver’s license and liability insurance if driving for work.
• Must be able to read, write, and understand English and communicate effectively with various stakeholders.

Nice To Haves

• Bachelor’s degree in human or social services, or a related field.
• Three or more years of supervisory and management experience in human services.
• Proficiency in Microsoft Office Suite and other relevant applications.

Responsibilities

• Ensure adherence to applicable Medicaid and Medicare regulations and agency policies, and maintain working knowledge of relevant regulatory entities.
• Represent the agency in community or interagency activities as needed, attend required trainings, stay informed about industry developments, and assist with state audits and compliance reviews as directed.
• Participate in staff meetings and maintain staffing levels aligned with individuals’ needs and safety.
• Oversee employees working with the Passport program assigned to the site.
• Ensure clear communication with families, guardians, and other stakeholders.
• Train employees on skill development, individual needs, and proper documentation; complete and file required training records.
• Assist the Director of Operations in filling vacancies or covering absences.
• Promote a professional, respectful work environment and provide day-to-day leadership aligned with the agency’s mission and values.
• Represent the agency in Area Agency on Aging meetings and advocate for the rights of individuals served.
• Assist individuals with daily living activities and collaborate with staff and case managers to meet their needs.
• Identify medical services, social activities, budgets, and recordkeeping requirements, and facilitate care-plan goals and outcomes.
• Report major incidents, unusual incidents, and medication errors; ensure staff receive accurate information about individuals served.
• Assist with healthcare activities, ensure residences are safe and compliant, and conduct safety drills as required.
• Report critical incidents and major issues to the Director of Operations, respond to emergencies, and take appropriate action.
• Provide on-call coverage and establish procedures for employee guidance during absences; oversee reporting and follow-up of major and unusual incidents.
• Complete and file required documents, including weekly site visits and medical summaries, and ensure care-related documentation is completed on time.
• Ensure accurate and timely financial records and receipts, and maintain required records concerning individuals served, finances, and benefits.
• Direct and schedule the work of employees at the assigned site.
• Travel locally to client homes, appointments, and activities; some out-of-area travel may be required.
• Fill in for absent employees when needed.