Scheduler

ThedaCare•Darboy, WI

5d•Onsite

About The Position

The Scheduler performs scheduling duties for patients receiving outpatient diagnostic services at ThedaCare. The role includes scheduling and pre-registering patients according to physician orders, supporting patient safety through accurate medical-record selection, providing patient instructions and customer service, and completing administrative and information-gathering tasks to support department operations. The Scheduler proactively resolves access and scheduling issues to meet stakeholder and patient needs. The schedule is four days per week, with eight-hour shifts and varied start times between 7:00 a.m. and 9:00 a.m. The position includes approximately 7–10 Saturdays per year at the Appleton Clinic, from 7:00 a.m. to 12:00 p.m. The position is based at ThedaCare Physicians – Darboy in Appleton, Wisconsin.

Requirements

Must be at least 18 years of age.
Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
Ability to lift up to 25 pounds without assistance.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Schedule and pre-register patients using appropriate procedures based on physician orders.
Select accurate medical records to support patient safety.
Provide patients with appropriate instructions and excellent customer service.
Facilitate the flow of patient forms, patient letters, and data collection according to department needs.
Collect and enter demographic, clinical, billing, and insurance information from customers or responsible parties.
Proactively resolve scheduling and access issues, including adjusting schedules to use time made available by cancellations and accommodate patient needs.
Perform administrative tasks that support operational needs.