Scheduler

Brookdale Senior Living Inc.•Houston, TX

11d

About The Position

The Scheduler ensures the community is adequately staffed to meet residents’ care and service needs in accordance with company standards and guidelines. The role coordinates associate schedules, communicates changes in resident or client needs, manages assigned on-call and after-hours business needs, and reports staffing shortages and additional coverage needs to a supervisor. The Scheduler also operates the company scheduling and billing system, completes and reconciles billing, maintains client documentation, and builds positive relationships with coworkers, residents, families, and community personnel. The position may cover BAH cases when care associates cannot be secured.

Requirements

High school diploma or General Education Degree (GED).
Working knowledge and capability with PCs, including Microsoft Word and Excel.
Basic analytic ability and working knowledge of the relevant skill or discipline, work environment, processes, and organization.
Ability to make decisions using precedents and established guidelines, solve problems using standard procedures, and refer issues to a supervisor when appropriate.

Nice To Haves

One year of experience working with older adults or in a related healthcare setting.

Responsibilities

Ensure the community is adequately staffed to meet residents’ care and service needs and company standards.
Supervise direct care staff as delegated by a manager or supervisor.
Communicate and distribute associate schedules at least one week in advance, or earlier if required by the individual agency.
Manage and communicate changes in resident or client needs to associates as updates are made to contracts and plans of care.
Manage assigned on-call and after-hours business needs, including weekends.
Communicate staffing shortages and additional staffing needs to a supervisor.
Operate and maintain the corporate scheduling and billing computer system according to company guidelines and best practices.
Complete daily billing in a timely manner and follow state and SOX billing compliance regulations.
Review and reconcile billing weekly.
Ensure billing information is complete and correct before finalizing monthly resident billing.
Maintain positive relationships and rapport with coworkers, residents, family members, and community personnel.
Maintain client charts, documentation, and filing practices according to company guidelines and best practices.
Cover BAH cases when care associates cannot be secured to provide services to clients.
Perform other duties as assigned by a supervisor.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional ID theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
401(k) participation may be available to temporary associates, who are not eligible for other benefits.
Professional development and ongoing health and wellness programs.
Naturalization application fee advances of up to $725, less applicable taxes and withholding, for qualified associates who have been employed for at least one year.