Medical Scheduler - Rheumatology

Albany Medical Center•Town of Bethlehem, NY

5d•$46,215 - $60,080

About The Position

The Medical Scheduler in Rheumatology supports patient registration and scheduling for complex patients. The role assists patients at the front check-in desk, greets them professionally, and interacts with a diverse patient population. It uses electronic medical record and other systems to maintain patient records, complete registrations, update insurance and scheduling information, and support clinical workflows. The position handles patient check-in and check-out needs, including collecting co-pays, explaining financial obligations and regulatory forms, preparing disability and out-of-work or school paperwork, and arranging follow-up appointments and referrals. It also communicates with patients, providers, the clinical care team, insurance companies, and other parties; answers and routes incoming calls; and obtains appropriate consent documentation for patients who are wards of the state or represented by proxies. The role supports departmental and organizational plans, policies, procedures, and initiatives; promotes patient and employee safety; and helps provide an optimal patient experience. The position may access sensitive patient and organizational information and must follow minimum-necessary access and information-protection requirements.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to multitask in a high-patient-volume unit.
Ability to learn and use available resources.
Strong time-management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and problem-solving ability, including escalating issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

Two to three years of office experience, or one year of related experience in a medical practice.
Experience using an electronic health record and Microsoft Office.

Responsibilities

Assist patients reporting to the front check-in desk and greet them promptly, courteously, and professionally.
Register and schedule complex patients.
Maintain patient records through electronic medical record registration and scanning functions.
Update registration, scheduling, and insurance information.
Update insurance information, record appointment attendance, collect patient co-pays, and complete other check-in duties.
Provide or coordinate proper consents for patients who are wards of the state and obtain consent from patient proxies through facilities.
Schedule follow-up appointments and referrals as needed at patient check-out.
Communicate professionally and promptly with providers, patients, the clinical care team, insurance companies, and other parties.
Answer incoming phone calls and direct them to appropriate team members.
Prepare patient disability and out-of-work or school paperwork.
Discuss financial obligations, explain regulatory forms, and answer patient questions.
Use multiple systems during patient-facing interactions and telephone calls to complete accurate registration and support clinical workflows.
Support departmental plans, policies, procedures, and initiatives within the scope of the role.
Represent Albany Medical Center and uphold the ideals and principles of the department, practice, hospital, and center.
Exemplify Albany Med CARES guiding principles and champion an optimal patient experience.
Promote patient and employee safety, maintain a safe environment, promptly report issues, and understand patient safety goals.
Adhere to the established dress code and convey a professional image.