Medical Assistant - Rheumatology

Illinois Bone and Joint Institute LLC•Morton Grove, IL

4d•$18 - $25

About The Position

The Medical Assistant - Rheumatology position supports the efficient operation of an outpatient clinic by performing daily administrative and clinical duties. The role supports safe, quality care and customer service for patients, physicians and providers, and other clinical care team members. Duties include assisting with patient examinations and treatments, communicating with patients and physicians, coordinating appointments and correspondence, preparing charts, maintaining clinic supplies and rooms, and helping ensure operational and safety requirements are met. Responsibilities and working conditions may change as clinic needs evolve.

Requirements

Successful completion of an accredited Medical Assistant Program (CMA) is preferred.
Maintain CPR certification.
Have a good working knowledge of practice management and EHR software, Google products, Microsoft Office, and Windows-based computer applications.
Be able to multitask and work in a fast-paced environment.
Have good verbal and written communication skills.
Have strong interpersonal skills and the ability to communicate professionally and work constructively with physicians, patients, and staff at all organizational levels.

Nice To Haves

CMA (AAMA), RMA, CCMA, or NCMA certification.
Experience in an orthopedic healthcare setting.

Responsibilities

Escort patients to exam rooms promptly and keep team members informed about delays.
Prepare patients for examinations and triage them as needed for services such as radiologic studies or cast removal.
Assist physicians with patient examinations and procedures.
Evaluate wound-care needs and ensure care and patient education are provided.
Apply and remove splints or casts when applicable.
Process prescriptions per physician orders and educate patients about medication side effects.
Prepare injectable medications and necessary equipment.
Coordinate referrals for services such as therapy, home health, surgical procedures, and durable medical equipment.
Act as a patient intermediary to help resolve patient concerns or problems.
Set up, clean, and maintain exam and procedure rooms, instruments, equipment, and sterilizers according to applicable protocols; maintain records and manage supplies.
Organize patient flow, assist patients with walking, transfers, dressing, specimen collection, and exam preparation, collect histories, conduct screenings, assist with procedures, chart, relay instructions, and answer calls.
Respond to incoming calls, identify the appropriate person to address the caller’s needs, and route requests to support resolution.
Secure charts and diagnostic or therapy reports, discuss issues with physicians, relay physician information to patients or requestors, complete chart notes as appropriate, and help obtain missing diagnostic codes or charge-ticket information.
Assist with scheduling appointments for new and established patients.
Coordinate special appointment needs with physicians, provide charts for review, and obtain approval for visits outside routine scheduling templates.
Send prescriptions and related documents for therapy, orthotics, return-to-work notes, and other requested purposes.
Provide workers’ compensation carriers with patient status updates and complete requested physician statements, summaries, permits, and other forms.
Send and receive medical records; obtain lab, imaging, hospital, and referral information; complete forms; schedule appointments, tests, and surgeries; verify insurance and demographics; and maintain charts.
Prepare clinical charts before appointments and secure relevant imaging, outside reports, and injection authorizations when needed.
Notify management when clinic supplies are low and ensure exam and cast rooms are clean, orderly, and stocked after clinic sessions.
Learn new systems as required for the service area.
Inform patients of delays, seek information on their behalf, and respond appropriately to inquiries or complaints.
Maintain a professional appearance and presentation.
Attend mandatory in-service programs concerning insurance and registration issues.
Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient or staff problems with immediate supervisors.
Maintain a clean and safe work environment.
Perform other duties as assigned.