Program Supervisor/Scheduler

Acute Nursing Care•Cambridge, OH

About The Position

The Program Supervisor/Scheduler is responsible for the day-to-day operations and staff management at an assigned site serving individuals who need assistance with daily living activities. The role ensures compliance with applicable regulations and agency policies, provides direct support, and fosters a professional and positive environment. The supervisor directs and schedules site employees, maintains staffing aligned with individual needs and safety, trains staff, and supports communication with families, guardians, case managers, and other stakeholders. The position also supports individuals with daily living activities, advocates for their rights, helps coordinate services and care-plan goals, and oversees health, safety, incident reporting, and required records. The work takes place in varied residential settings and community locations and includes local travel, primarily during business hours. This is a full-time, 40-hour-per-week position. Days and hours vary, with flexibility to work evenings, overnights, and weekends when needed, and to fill in for absent employees.

Requirements

High school diploma or GED.
Basic computer skills, including Microsoft Office Suite.
At least one year of experience supporting individuals with medically related challenges.
At least one year of supervisory and management experience in human services.
Must pass background checks, OAG regulatory checks, and a drug screen.
Must be at least 21 years old and have a valid driver’s license and liability insurance if driving for work.
Must be able to read, write, and understand English and communicate effectively with various stakeholders.

Nice To Haves

Bachelor’s degree in human or social services, or a related field.
Three or more years of supervisory and management experience in human services.
Proficiency in Microsoft Office Suite and other relevant applications.

Responsibilities

Ensure adherence to applicable Medicaid and Medicare regulations and agency policies, and maintain working knowledge of relevant regulatory entities.
Represent the agency in community or interagency activities as needed, attend required trainings, stay informed about industry developments, and assist with state audits and compliance reviews as directed.
Participate in staff meetings and maintain staffing levels aligned with individuals’ needs and safety.
Oversee employees working with the Passport program assigned to the site.
Ensure clear communication with families, guardians, and other stakeholders.
Train employees on skill development, individual needs, and proper documentation; complete and file required training records.
Assist the Director of Operations in filling vacancies or covering absences.
Promote a professional, respectful work environment and provide day-to-day leadership aligned with the agency’s mission and values.
Represent the agency in Area Agency on Aging meetings and advocate for the rights of individuals served.
Assist individuals with daily living activities and collaborate with staff and case managers to meet their needs.
Identify medical services, social activities, budgets, and recordkeeping requirements, and facilitate care-plan goals and outcomes.
Report major incidents, unusual incidents, and medication errors; ensure staff receive accurate information about individuals served.
Assist with healthcare activities, ensure residences are safe and compliant, and conduct safety drills as required.
Report critical incidents and major issues to the Director of Operations, respond to emergencies, and take appropriate action.
Provide on-call coverage and establish procedures for employee guidance during absences; oversee reporting and follow-up of major and unusual incidents.
Complete and file required documents, including weekly site visits and medical summaries, and ensure care-related documentation is completed on time.
Ensure accurate and timely financial records and receipts, and maintain required records concerning individuals served, finances, and benefits.
Direct and schedule the work of employees at the assigned site.
Travel locally to client homes, appointments, and activities; some out-of-area travel may be required.
Fill in for absent employees when needed.