Centralized Scheduler
WVU Medicine•Morgantown, WV
•Onsite
About The Position
The Centralized Scheduler schedules, cancels, reschedules, and registers outpatient visits and procedures across multiple ambulatory clinics. The role gathers the information needed to prepare schedules and registrations, checks patients in and out, coordinates follow-up appointments and testing, and responds to patient and staff needs. It also handles referrals and authorizations, verifies orders, collects payments and required signatures, reconciles the cash drawer, and completes work queues and other daily tasks.
Requirements
- High school diploma or equivalent.
- State criminal background check and, if applicable, federal criminal background check as required for regulated areas.
- Strong written and verbal communication skills.
- Ability to sit for extended periods.
Responsibilities
- Check patients in and out in accordance with scheduling and registration guidelines, prioritizing according to patient needs.
- Obtain and verify patient guarantor information at least once a year and generate referrals when needed.
- Schedule and register patients according to scheduling guidelines and medical appropriateness within the appropriate clinic.
- Coordinate follow-up appointments and testing with patients at checkout.
- Collect the information needed to schedule and register patients.
- Identify and communicate the need for scheduling modifications and development.
- Notify appropriate personnel promptly when a patient cancellation causes a scheduling change.
- Respond appropriately to patient and staff needs and complaints, involving department supervisors or patient representatives as needed.
- Consult referring physician offices to confirm written or electronic orders, obtain missing orders, verify their completeness, and document requests for outside orders.
- Collect time-of-service payments and copayments during check-in or checkout.
- Reconcile the cash drawer and its contents at the end of the day and report discrepancies to a supervisor or manager.
- Collect required managed-care waiver signatures at check-in.
- Complete work queues promptly along with daily tasks for the assigned scheduling area.
- Respond to patient communications in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
