Centralized Scheduler

WVU Medicine • Irvine, CA

5d

About The Position

The Centralized Scheduler is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. The role gathers the information needed to prepare schedules and registrations, follows scheduling and registration guidelines, and prioritizes according to patient needs. It also supports check-in and check-out, coordinates follow-up appointments and testing, handles patient communications, and collects payments and required signatures.

Requirements

• High school diploma or equivalent.
• State criminal background check and federal background check, if applicable, as required for regulated areas.
• Strong written and verbal communication skills.

Responsibilities

• Check patients in and out according to scheduling and registration guidelines, prioritizing according to patient needs.
• Obtain and verify patient guarantor information at least annually; generate referrals when needed.
• Schedule and register patients according to scheduling guidelines and medical appropriateness for the appropriate clinic.
• Coordinate follow-up appointments and testing with patients at checkout.
• Collect the information needed to schedule and register patients.
• Identify and communicate the need for scheduling modifications and development.
• Notify appropriate personnel promptly of scheduling changes resulting from patient cancellations.
• Respond appropriately to patient and staff needs and complaints, involving department supervisors and patient representatives when needed.
• Consult referring physician offices to confirm written or electronic orders exist, obtain orders as needed, verify orders and notes for completeness, and document requests for outside orders.
• Collect time-of-service payments and copayments during check-in or check-out.
• Reconcile the cash drawer and its contents at the end of the day and report discrepancies to a supervisor or manager.
• Collect required managed-care waiver signatures at check-in.
• Complete work queues and daily tasks in a timely manner according to the scheduling area.
• Respond to patient communications in a timely manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED