Customer Service Associate
Lowe's Companies, Inc. • Tilton, NH7d
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Retail Sales – Part Time
Lowe's Companies, Inc.•Tilton, NH
About The Position
As a Customer Service Associate at Lowe's, you combine customer service skills with care for people to help customers shop comfortably and solve home improvement challenges. You welcome customers, help them find and select products and services, and assist with merchandise. Depending on hiring needs and your skillsets, you may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily responsibilities vary by department and may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role involves listening to customers, answering questions, organizing and replenishing merchandise, processing orders and deliveries, and helping customers through shopping or checkout. Associates may occasionally load merchandise and may cross-train in other store areas. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather conditions, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- Six months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background; Lowe's strongly encourages military and veteran talent to apply.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise in the department based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise.
- Travel occasionally to meetings, training, or to support neighboring stores, if needed.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Competitive pay.
- Flexible schedules.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
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