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The Manager, Public Safety oversees the daily activities of Public Safety supervisors, lead officers, dispatchers, and officers to protect patients, colleagues, and visitors. The role manages investigations, staffing coverage, building inspections, and daily operational activities, and includes working a Public Safety officer’s shift each day. The manager oversees implementation of departmental policies and procedures and ensures they are accessible to staff. The position also serves as a liaison with local community organizations and agencies—including fire, police, and rescue services—and other Beth Israel Lahey Health partners. The manager participates in administrative staff meetings, patient experience initiatives, and assigned special projects. The role is responsible for staff management, compliance, human resources activities, training, fiscal accountability, communication, customer service, documentation, time management, productivity, and scheduling. The manager monitors service quality and regulatory compliance, maintains adequate staffing, supports employee development and performance management, and recommends budgets and capital expenditures. They review safety reports and activity logs, complete risk assessments and reports, provide daily departmental updates to the Director, and ensure inspections and shift plans are completed. The manager exercises independent judgment, holds staff accountable to organizational and departmental standards, and may assume a formal leadership role in the Director’s absence. The position requires advanced skills with Microsoft and web-based applications, effective written and verbal English communication, knowledge of standard concepts and procedures, team leadership, and strong customer-service and staff-training abilities. A high school diploma or equivalent is required; an associate’s degree is preferred. Five to eight years of work-related experience and three to five years of supervisory or management experience are required. A valid driver’s license and the ability to pass and maintain CPR and first-aid certification are required. Certified Healthcare Protection Administrator (CHPA) certification must be obtained within one year of hire. Staff must be vaccinated against influenza as a condition of employment.
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Job Type
Full-time
Career Level
Manager
Education Level
High school or GED

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