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Manager, Public Safety

Beth Israel Lahey Health•Boston, MA

About The Position

The Manager, Public Safety oversees the daily activities of Public Safety supervisors, lead officers, dispatchers, and officers to protect patients, colleagues, and visitors. The role manages investigations, staffing coverage, building inspections, and daily operational activities, and includes working a Public Safety officer’s shift each day. The manager oversees implementation of departmental policies and procedures and ensures they are accessible to staff. The position also serves as a liaison with local community organizations and agencies—including fire, police, and rescue services—and other Beth Israel Lahey Health partners. The manager participates in administrative staff meetings, patient experience initiatives, and assigned special projects. The role is responsible for staff management, compliance, human resources activities, training, fiscal accountability, communication, customer service, documentation, time management, productivity, and scheduling. The manager monitors service quality and regulatory compliance, maintains adequate staffing, supports employee development and performance management, and recommends budgets and capital expenditures. They review safety reports and activity logs, complete risk assessments and reports, provide daily departmental updates to the Director, and ensure inspections and shift plans are completed. The manager exercises independent judgment, holds staff accountable to organizational and departmental standards, and may assume a formal leadership role in the Director’s absence. The position requires advanced skills with Microsoft and web-based applications, effective written and verbal English communication, knowledge of standard concepts and procedures, team leadership, and strong customer-service and staff-training abilities. A high school diploma or equivalent is required; an associate’s degree is preferred. Five to eight years of work-related experience and three to five years of supervisory or management experience are required. A valid driver’s license and the ability to pass and maintain CPR and first-aid certification are required. Certified Healthcare Protection Administrator (CHPA) certification must be obtained within one year of hire. Staff must be vaccinated against influenza as a condition of employment.

Requirements

  • High school graduate or equivalent.
  • Five to eight years of work-related experience.
  • Three to five years of supervisory or management experience.
  • Advanced skills with Microsoft applications, potentially including Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
  • Ability to communicate clearly and effectively in written English and to comprehend and converse in English with medical center staff, patients, families, and external customers.
  • Working knowledge of standard concepts, practices, procedures, and policies, and the ability to apply them in varied situations.
  • Ability to lead small projects or work groups, foster a collaborative and respectful team environment, and improve workflows.
  • Ability to provide customer service and staff training that meet unit standards and expectations, and resolve service issues promptly and respectfully.
  • Current valid driver’s license.
  • Ability to pass and maintain CPR and First Aid certification.
  • Obtain Certified Healthcare Protection Administrator (CHPA) certification within one year of hire.
  • Must be vaccinated against influenza as a condition of employment.

Nice To Haves

  • Associate’s degree.

Responsibilities

  • Oversee the day-to-day work of Public Safety supervisors, lead officers, dispatchers, and officers, including protecting patients, colleagues, and visitors.
  • Ensure assignments are completed on time and resolve operational problems and conflicts.
  • Manage investigations, ensure posts are covered, oversee regular hospital building inspections, and work a Public Safety officer’s shift daily.
  • Develop, implement, monitor, and ensure compliance with departmental policies, procedures, technical guidelines, quality assurance standards, and customer service standards.
  • Maintain adequate staffing; interview employees; manage employee relations, performance appraisals, competence assessments, compliance, mandatory education, counseling, and disciplinary documentation.
  • Identify staff training needs and coordinate onboarding, orientation, certifications, and in-service training.
  • Recommend departmental budgets and capital expenditures, evaluate equipment, and operate within allocated funds.
  • Coordinate with department managers and supervisors regarding requests for Public Safety services and security concerns.
  • Conduct monthly staff meetings, communicate relevant information, support department managers, and inform the Director of staffing, employee relations, scheduling, interdepartmental, security, and colleague-safety concerns.
  • Promote positive, respectful customer service and address security issues affecting patients, families, visitors, and employees.
  • Exercise independent judgment and leadership, hold staff accountable to organizational and departmental performance standards, and assume a formal leadership role in the Director’s absence.
  • Review safety reports and daily activity logs and take appropriate follow-up action.
  • Complete annual and ad-hoc security risk assessments and quarterly and annual reports, and provide a daily high-level departmental report to the Director.
  • Ensure Public Safety personnel use Outlook email and calendars effectively and prepare detailed shift plans with communicated priorities.
  • Conduct routine quality inspections of patrols, door checks, work orders, lock-ups and unlocks, policy enforcement, badge production, fire-prevention rounds, posted details, and Lost & Found duties.
  • Coordinate and monitor scheduling and ensure a fair, balanced, and equitable work schedule.
  • Perform other duties as needed or directed to meet departmental needs.
  • Promote the organization’s WE CARE values: Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.

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