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Lānaʻi Air is a critical component to the delivery of “high quality – high touch” service experience to every guest staying at the Four Seasons Lānaʻi and Sensei Lānaʻi Retreat. Lānaʻi Air is responsible for providing “point to point” consistency in service delivery between Oahu, Maui, Kona, or Lihue and Lānaʻi. The Guest Service Assistant Manager is responsible to oversee and supervise the Guest Service Screening Agents and Guest Service Agents by providing feedback and communicating Pūlama Lāna`i’s policies, procedures and goals. This role works closely with the System Development and Quality Assurance Manager to provide training and evaluations specific to the Guest Service Agents role and will be the authorized On-the-Job Trainer (OJT). The position requires maintaining and understanding the Ground Security Coordinator role, as described by Western Air Inc., and maintaining the highest level and standards for safety and security of employees and company property.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees

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