MANAGER- QUALITY & PATIENT SAFETY

Aspirus Health•Wausau, WI

3d•Onsite

About The Position

The Manager of Quality and Patient Safety is responsible for managing implementation of the system performance improvement, patient safety, and risk management plan, as well as the day-to-day quality function within assigned business units. The role leads planning, development, implementation, evaluation, and monitoring of improvement plans driven by patient safety, clinical quality performance, and system objectives. As a member of the leadership team, this position leads a multidisciplinary quality program that includes clinical quality and patient safety, infection prevention and control, performance improvement, and regulatory compliance, aligned with system and business-unit priorities. The manager fosters an environment where staff can flourish through professional development, improved workflows and workload, effective use of talent and resources, best practices, clear communication and closed-loop feedback, real-time coaching, high-reliability methods, and opportunities for staff input into decisions affecting practice. The manager represents the quality function and perspective in business-unit and system initiatives and committees. The scope includes multiple business units within a region or division. The position is based at Aspirus Wausau Hospital in Wausau, Wisconsin, and is full-time at 1.0 FTE, 80 hours every two weeks.

Requirements

Bachelor’s degree in nursing, engineering, healthcare administration, or a care-related field.
At least five years of healthcare experience.
At least three years of leadership or supervisory experience.
Complete annual competencies required by Aspirus and/or regulatory agencies based on the entity, job position, or scope of services.
Demonstrated knowledge of healthcare operations and policy administration, including development and implementation of budgets, strategies, and standards.
Demonstrated leadership and complex organizational management skills.
Ability to work successfully within a highly matrixed organization with a large geographic footprint.
Demonstrated honesty, integrity, and follow-through on commitments.
Ability to manage differing perspectives and find win-win solutions.
Strong financial and analytical skills, verbal and written communication skills, problem identification and resolution skills, decision-making ability, and ability to develop and mentor staff.
Ability to recognize workflow problems, redesign processes and workflows, create stakeholder ownership of change, and initiate and manage change.
Ability to collaborate with physicians, staff, and professionals and promote workplace diversity.
Basic strategic planning, project management, organizational development, and business skills.
Strong organizational, prioritization, and time-management skills.

Nice To Haves

Master’s degree in nursing, healthcare administration, business administration, or a similar field.
Healthcare quality certification; CPHQ preferred.

Responsibilities

Manage implementation of the system performance improvement, patient safety, and risk management plan.
Oversee day-to-day operations of the quality function within assigned business units.
Plan, develop, implement, evaluate, and monitor improvement plans driven by patient safety, clinical quality performance, and system objectives.
Lead a multidisciplinary quality program covering clinical quality and patient safety, infection prevention and control, performance improvement, and regulatory compliance.
Align quality programs with system and business-unit priorities.
Support staff development, workflow and workload improvement, effective use of talent and resources, and implementation and validation of best practices.
Promote clear communication, closed-loop feedback, real-time coaching, high-reliability methods, and staff participation in decisions affecting practice.
Represent the quality function in business-unit and system initiatives and committees.