Route Utility Relief Driver
Alsco Uniforms • Austin, TX2d • $19 - $20
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Route Utility Relief Driver
Alsco Uniforms•Austin, TX
•$19 - $20
About The Position
The Route Utility Relief Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager and is classified as non-exempt. Base pay is $20 per hour. The driver delivers products and picks up soiled linens on assigned routes safely and on time, builds customer relationships, resolves service concerns, follows service procedures, maintains route and account records, and handles payments and order changes. The role also includes monitoring accounts, promoting services and products, referring leads to Sales, inspecting and maintaining the vehicle, loading and unloading products, and supporting other service team members as a reliable relief driver. The job involves daily operation of vehicles on public roads and at customer locations, industrial laundry facilities, service centers, and depots. Work takes place in indoor and outdoor areas. Physical requirements include recognizing colors and sizes, stooping, pulling, pushing, reaching overhead, lifting up to 75 pounds, and moving loaded carts up to 500 pounds. Employment is contingent upon successful completion of background and safety-sensitive drug screening.
Requirements
- Have and maintain a valid driver's license; CDL when applicable.
- Be 21 years or older.
- Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
- Have excellent verbal and written communication skills in English and be able to comprehend and follow direction.
- Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
- Accurately recognize colors and sizes.
- Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.
Responsibilities
- Deliver products and pick up soiled linens on assigned routes safely and on time.
- Provide outstanding customer service to build loyalty and strong relationships.
- Communicate with decision-makers and proactively resolve service concerns.
- Follow Service SOPs for installations, deliveries, and account management.
- Maintain accurate inventories, route books, and customer files.
- Handle customer payments, credits, and change orders accurately.
- Monitor accounts and report customer feedback or competitive activity.
- Upsell services, promote products, and refer leads to Sales.
- Conduct daily vehicle inspections and maintain truck cleanliness.
- Load and unload products and move carts weighing up to 500 pounds; lift up to 75 pounds.
- Ensure compliance with company policies, safety standards, and dress code.
- Collaborate with service, sales, and operations teams as a reliable relief driver.
- Support other service team members where required.
Benefits
- 401(k) plan with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account (FSA)
- Health savings account (HSA)
- Life insurance
- Disability insurance
- Vacation
- Sick time
- Holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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